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Products are filtered by different dates, depending on the combination of live and on-demand components that they contain, and on whether any live components are over or not.
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  • Contains 6 Component(s), Includes Credits Includes Multiple Live Events. The next is on 12/03/2024 at 1:00 PM (EST)

    This Proficiency in Practice Course is designed to provide healthcare professionals with a thorough understanding of peer review and performance review processes, their significance in maintaining high standards of care, and practical applications within healthcare organizations. Each session builds on the last, starting with foundational knowledge, followed by an in-depth analysis, and concluding with real-world case studies and common pitfalls to avoid.

    This Proficiency in Practice Course is designed to provide healthcare professionals with a thorough understanding of peer review and performance review processes, their significance in maintaining high standards of care, and practical applications within healthcare organizations. Each session builds on the last, starting with foundational knowledge, followed by an in-depth analysis, and concluding with real-world case studies and common pitfalls to avoid.

    Session 1: Introduction to Peer Review and Performance Review 

    Duration: 1 hour

    Date & Time: December 3, 2024 1pm ET

    In the first session, participants will be introduced to the essential concepts tied to peer review and performance review. Attendees will leave understanding why peer review and performance review are important in healthcare quality assurance and regulatory compliance. Key terminology and the roles of different hospital departments will be explored.

    Learning Objectives:

    • Understand the basics of peer review and performance review.
    • Familiarize with terminology used by accrediting bodies.
    • Identify the departments and individuals responsible for these processes in hospitals.

    Session 2: Deep Dive into Peer Review and Performance Review 

    Duration: 1 hour

    Date & Time: December 10, 2024 1pm ET

    This session offers a detailed examination of the peer and performance review processes, including specific tools, methodologies, and their expected impact on clinical outcomes. Attendees will gain practical insights into how these reviews are conducted, how to measure performance, and how to document protocols and results to comply with applicable laws, regulations and accreditation standards. 

     Learning Objectives:

    • Explore the detailed processes of peer and performance reviews.
    • Understand the methodologies and tools used in these reviews.
    • Analyze the impact of reviews on clinical outcomes and staff development.

    Session 3: Common Pitfalls and Case Studies 

    Duration: 1 hour

    Date & Time: December 17, 2024 1pm ET

    The final session focuses on common challenges encountered during peer and performance reviews, using case studies to highlight best practices and mistakes to avoid. Attendees will learn how to address these challenges and apply lessons learned from real-world examples.

    Learning Objectives:

    • Identify and address common pitfalls in peer and performance reviews.
    • Learn from real-world case studies to improve review processes.
    • Develop strategies to overcome challenges and enhance effectiveness.

     Price

    Members: $299

    Non-Members: $389


  • Contains 3 Component(s) Includes a Live Web Event on 11/18/2024 at 11:00 AM (EST)

    Join Lisa Goodwin, Karen Claxton, Alison Webster, and Michelle Stultz​ on Monday, November 18, 2024 at 11:00 am ET for a Town Hall on NAMSS Updates and Upcoming Initiatives.

    Join Lisa Goodwin, Karen Claxton, Alison Webster, and Michelle Stultz on Monday, November 18, 2024 at 11:00 am ET for a Town Hall on NAMSS Updates and Upcoming Initiatives.

    Date/Time:

    • Monday, November 18, 2024. 11:00 am - 12:00 pm ET

    Speakers: 

    • NAMSS President: Lisa Goodwin, MBA, CPCS, CPMSM
    • NAMSS President-Elect: Karen Claxton, MBA, CPCS, CPMSM, FMSP 
    • NAMSS Secretary-Treasurer: Alison Webster, MBA, CPCS, CPMSM, CPHQ, FMSP 
    • NAMSS Immediate Past President: Michelle Stultz, RN, CPMSM, CPCS, FMSP

    Description: 

    • Join us for an insightful webinar featuring your NAMSS Officers as they review NAMSS activities in 2024 and outline our strategic objectives for 2025. Lisa Goodwin, Karen Claxton, Alison Webster, and Michelle Stultz will dive into exciting new programs set to launch soon and provide an overview of recommended changes to the NAMSS bylaws coming to the membership for their vote in January 2025. Don't miss this opportunity to stay informed and engaged! We encourage you to ask questions in advance to ensure we cover topics relevant to you. Submit them here: https://namss.formstack.com/forms/namss_2024_town_hal

      Learning Objectives: 

    • Members will learn an overview of NAMSS’ new strategic plan and initiatives
    • Members will gain detailed information regarding recommended changes to the NAMSS bylaws
    • Members will have insight into new programs launching with NAMSS in the coming year

    CEs:

    • This webinar is NOT eligible for CE credit.

    Cost:

    • NAMSS members: Free
    • Non-NAMSS members: Free


    This webinar covers the following Tomorrow's MSP Skillsets: 

    Skillsets:

    • Communication
    • Flexibility/Adaptability
    • Information Technology
    • Strategic Planning


  • Contains 13 Component(s), Includes Credits Includes Multiple Live Events. The next is on 11/12/2024 at 2:00 PM (EST)

    This comprehensive workshop provides a high-level overview of the exam topics including credentialing and privileging; primary source verification; compliance with standards; and medical staff services operations reviewed from the perspective of a variety of health care settings including hospitals, managed care organizations, ambulatory care settings and CVOs. ​This course is designed to help you assess your knowledge of the CPCS® exam content and identify areas in which additional study is necessary before you take the exam.

    The NAMSS Credentialing Specialist Certification Preparation Workshop is a live virtual two-week interactive course designed to help you assess your knowledge of the CPCS® exam content and identify areas in which additional study is necessary before you take the exam. This comprehensive workshop provides a high-level overview of the exam topics including credentialing and privileging; primary source verification; compliance with standards; and medical staff services operations reviewed from the perspective of a variety of health care settings including hospitals, managed care organizations, ambulatory care settings and CVOs.  Participants will work through a series of online modules supplemented with four live sessions facilitated by experienced NAMSS speakers. A key focus of the course is your development of a personalized study plan for post-workshop study and preparation to take the examination. The course includes comprehensive supplementary resources to help you prepare for the exam.


    Instructors
    Roxanne Chamberlain, MBA, FACHE, FMSP, CPMSM, CPCS, CPHQ and Maritza Hodavance, MSJ, CPCS, CPMSM


    This course covers the following Tomorrow's MSP® Core Functional Area(s) and Skillsets:

    Core Functional Area(s):

    • Conducts, Participates In, and Maintains Primary Source Verification      
    • Conducts, Participates In, and Maintains Credentialing and Privileging
    • Manages the Credentialing or Privileging Process
    • Conducts, Participates In, and Maintains Current Clinical Competency Evaluations and Peer Review           
    • Complies with Accreditation and Regulatory Standards
    • Manages Compliance with State and Federal Accreditation Standards and Regulatory Requirements
    • Manages Departmental Operations     
    • Manages Provider Enrollment Process
    • Facilitates Medical Staff Functions Analyzes and Manages Data

    Skillsets:

    • Analytical Thinking
    • Clinical Competence Evaluation
    • Confidentiality
    • Database Management
    • Flexibility/Adaptability
    • Information Technology
    • Legal
    • Managed Care
    • Medical Staff Bylaws & Policies and Procedures
    • Professional Ethics
    • Risk Management


    The Certification Commission of NAMSS (CCN) does not develop, administer, sponsor, endorse, or financially benefit from any type of exam review, preparatory course or published materials related to the content of the certification examinations. The purchase and/or use of any exam preparation material does not guarantee a passing score on the exam

    Live Session Dates:

    • Session 1: Tuesday November 12, 2024 (2:00 - 4:00 pm ET)
    • Session 2: Thursday November 14, 2024 (2:00 - 4:00 pm ET)
    • Session 3: Tuesday November 19, 2024 (2:00 - 4:00 pm ET)
    • Session 4: Thursday November 21, 2024 (2:00 - 4:00 pm ET)

    *Live sessions will be recorded and available for viewing, but make-up sessions will not be offered. Registration will be first-come, first-served. 

    CE Credit Information: This course is eligible for 14 CEUs.

    2024 Registration Rates: Hover over the "Register" button in the top right corner to see the pricing

  • Contains 4 Component(s), Includes Credits Includes a Live Web Event on 11/12/2024 at 1:00 PM (EST)

    Join Tracey Terrell, PESC, CPC, COBGC on Tuesday, November 12, 2024 at 1:00 pm ET for the presentation, "Provider Enrollment: Biggest Mistakes, Lessons Learned and Tips & Tricks."

    Join Tracey Terrell, PESC, CPC, COBGC on Tuesday, November 12, 2024 at 1:00 pm ET for the presentation, "Provider Enrollment: Biggest Mistakes, Lessons Learned and Tips & Tricks."

    Date/Time:

    • Tuesday, November 12, 2024. 1:00 - 2:00 pm ET

    Speakers: 

    • Tracey Terrell, PESC, CPC, COBGC

    Description: 

    • This session will cover some common misconceptions of the Provider Enrollment process, and the lessons we learn from common mistakes. We will cover the different responsibilities that accompany enrolling our providers in commercial or government plans, as well as through an Independent Practice Association (IPA). We'll discuss ways to advocate for ourselves when our providers don't really understand what we do for them, and how to evaluate and manage workflows to ensure the department overhead stays manageable.

      Learning Objectives: 

    • To understand and be able to explain differences between Credentialing and Provider Enrollment.
    • To explore multiple Provider Enrollment processes.
    • To review and use time management and workflow evaluation tools and processes.
    • To gain the confidence to advocate for ourselves with providers and leadership, and effectively communicate our knowledge base to ensure we always have a seat at the table. 

    CEs:

    • This webinar has been approved for 1.0 CE credit.

    Cost:

    • NAMSS members: Free
    • Non-NAMSS members: $75


    This webinar covers the following  Core Functional Area(s) and Tomorrow's MSP Skillsets: 

    Core Functional Area(s)

    • Manages Provider Enrollment Process
    • Manages the Credentialing or Privileging Process
    • Conducts, Participates In, and Maintains Credentialing and Privileging
    • Complies with Accreditation Standards and Regulatory Standards 
    • Manages Compliance with State and Federal Accreditation Standards and
      Regulatory Requirements
    • Manages Departmental Operations

    Skillsets:

    • Analytical Thinking
    • Clinical Competence Evaluation
    • Communication
    • Database Management
    • Flexibility/Adaptability
    • Professional Presence
    • Project Management 
  • Contains 4 Component(s), Includes Credits

    Watch the recording of "You Can't Make This Stuff Up: A Day in the Life of a MSP" by Stephanie M. Russell, BS, CPMSM, CPCS and Justine E. Spinosi, MBA, CPMSM, CPCS. Then, complete the quiz and earn 80% or higher to receive CE credit.

    Watch the recording of "You Can't Make This Stuff Up: A Day in the Life of a MSP" by Stephanie M. Russell, BS, CPMSM, CPCS and Justine E. Spinosi, MBA, CPMSM, CPCS. Then, complete the quiz and earn 80% or higher to receive CE credit. 


    Title: 

    • You Can't Make This Stuff Up: A Day in the Life of a MSP

    Speaker(s): 

    Description: 

    • When you walk into an organization as a new manager or director in the Medical Staff Services Department (MSSD), there are certain processes and functions you assume are in place. Well, you know what happens when you assume! Even though you asked the right questions during your interview, after completing your first week, you soon realize they didn’t paint an accurate picture. It is evident the interviewer did not fully understand the ins and outs of an MSSD.

      This session is a case study that will examine various situations that MSSDs face on multiple levels. How do you navigate a change in leadership? How do you manage a new team that does not have any institutional knowledge? How do you prioritize anything when everything is urgent? What if everything in the MSSD “needs fixed” and you find yourself shaking your head thinking, “You can’t make this stuff up?!”

      This session will focus on key aspects you’ll find in every high-functioning medical staff services department and explore common situations that currently exist in facilities across the country. We will share real-life experiences of unexpected situations and discuss how we revamped existing processes and created new ones in order to achieve better results.

    Learning objectives: 

    • Identify the characteristics of a high functioning Medical Staff Services Department
    • Identify red flags before you walk into a new leadership role
    • Identify strategies for optimizing and managing workflows and team organization to create a high-functioning team that can effectively manage the department and team when changes occur.

    This course covers the following Tomorrow's MSP® Skillsets: 

    • Analytical Thinking
    • Change Management
    • Team Building
    • Performance Improvement
    • Communication

    CE Credits: 

    • This conference recording is eligible for 1.0 CE
  • Contains 4 Component(s), Includes Credits

    Watch the recording of "Achieving, Exceeding & Celebrating Success" by Tiffany A. Long, CPCS, CPMSM, FMSP​. Then, complete the quiz and earn 80% or higher to receive CE credit.

    Watch the recording of "Achieving, Exceeding & Celebrating Success" by Tiffany A. Long, CPCS, CPMSM, FMSP. Then, complete the quiz and earn 80% or higher to receive CE credit. 


    Title: 

    • Achieving, Exceeding & Celebrating Success

    Speaker(s): 

    Description: 

    • The role of the MSP has evolved dramatically over the past decade. The MSP has grown from the job title of secretary and coordinator to that of vice president and operations. This session will examine barriers to achieving success including Tall Poppy Syndrome, The Jonah Complex, and Imposter Syndrome. We will explore alternative perspectives on success that challenge notions of perfectionism and self-doubt, encouraging individuals to redefine their achievements and celebrate their success!

    Learning objectives: 

    • Examining the psychological effects of imposter syndrome and offering insights on how individuals can cultivate resilience and celebrate their accomplishments authentically.
    • Understand what The Jonah Complex, Imposter Syndrome, and Tall Poppy Syndrome are and how to recognize the symptoms.
    • Discuss how we can build stronger teams by helping them adopt a growth mindset, where they view challenges as opportunities for growth rather than obstacles.

    This course covers the following Tomorrow's MSP® Skillsets: 

    • Analytical Thinking
    • Relationship Building
    • Change Management
    • Team Building
    • Communication
    • Medical Staff Professionalism
    • Medical Staff Wellness
    • Professional Presence
    • Flexibility/Adaptability
    • Human Resources

    CE Credits: 

    • This conference recording is eligible for 1.0 CE
  • Contains 4 Component(s), Includes Credits

    Watch the recording of "Legal Insights Q&A: Addressing Your Top 10 Medical Staff Topics" by Avery A. Schumacher, Esq., MHA, Stephen Kleinman, Esq., Kim Parks, Esq. and Jeremy Morris, Esq. Then, complete the quiz and earn 80% or higher to receive CE credit.

    Watch the recording of "Legal Insights Q&A: Addressing Your Top 10 Medical Staff Topics" by Avery A. Schumacher, Esq., MHA, Stephen Kleinman, Esq., Kim Parks, Esq. and Jeremy Morris, Esq. Then, complete the quiz and earn 80% or higher to receive CE credit. 


    Title: 

    • Legal Insights Q&A: Addressing Your Top 10 Medical Staff Topics

    Speaker(s): 

    Description: 

    • In this Q&A panel discussion, seasoned attorneys will tackle YOUR most pressing legal inquiries on ten critical medical staff topics. Topics addressed will be those that panelists get asked about most frequently in practice, including sharing information about problem providers, aging practitioner policies, telehealth (credentialing by proxy, prescribing), medical staff documents (hot topics), scope of practice, and more. Panelists will introduce each topic, and then open the floor for audience interaction, before moving on to the next. Don't miss this opportunity to gain clarity on navigating the complex legal landscape of medical staff services.

    Learning objectives: 

    • Upon completion, participant will be able to list trending topics and hot button issues affecting medical staff professionals.
    • Upon completion, participant will be able to describe takeaway messages on ten distinct legal topics.
    • Upon completion, participant will be able to issue spot (i.e., identify) red flags related to a number of different legal topics.

    This course covers the following Tomorrow's MSP® Skillsets: 

    • Analytical Thinking
    • Legal
    • Risk Management
    • Confidentiality
    • Medical Staff Bylaws & Policies/Procedures

    CE Credits: 

    • This conference recording is eligible for 1.0 CE 
  • Contains 4 Component(s), Includes Credits

    Watch the recording of "Best Practices for Developing, Implementing and Maintaining Clinical Privileges" by Lisa L. Velasco, MSM, LPTA, FMSP, CPMSM, CPCS and Mark A. Smith, MD, MBA, CPHQ. Then, complete the quiz and earn 80% or higher to receive CE credit.

    Watch the recording of "Best Practices for Developing, Implementing and Maintaining Clinical Privileges" by Lisa L. Velasco, MSM, LPTA, FMSP, CPMSM, CPCS and Mark A. Smith, MD, MBA, CPHQ. Then, complete the quiz and earn 80% or higher to receive CE credit. 


    Title: 

    • Best Practices for Developing, Implementing and Maintaining Clinical Privileges

    Speaker(s): 

    Description: 

    • Developing clinical privileges is a critical aspect of every Medical Staff Office which involves the collaboration between the physician leaders and medial service professionals as the gatekeepers of patient safety, in coordination with the board of each hospital which has the responsibility for the overall care provided in the hospital. This session is designed to provide valuable information for new physician leaders and medical service professionals that are challenged with developing new privileges, reviewing, and revising privileges and the elements of privilege development and the process for implementing them will be reviewed.

    Learning objectives: 

    • Name three reasons why/how privileges reflect current practices in healthcare organizations
    • Define three essential elements in the process for developing, implementing, and maintaining clinical privileges.
    • Distinguish the different statuses in privileging. Distinguish different statuses in privileging. Discuss the role/responsibilities of the MSP and Physician Leader in the development, review & revision of clinical privileges.

    This course covers the following Tomorrow's MSP® Skillsets: 

    • Analytical Thinking,
    • Relationship Building
    • Legal
    • Risk Management
    • Clinical Competence
    • Performance Improvement
    • Communication
    • Medical Staff Professionalism
    • Confidentiality
    • Professional Ethics
    • Evaluation
    • Professional Presence
    • Medical Staff Bylaws & Policies/Procedures
    • Flexibility/Adaptability
    • Quality Review/Quality

    CE Credits:

    • This conference recording is eligible for 1.0 CE 
  • Contains 4 Component(s), Includes Credits

    Watch the recording of "Be a Wellbeing First Champion for Credentialing" by James C. Feist, JD, MBA​. Then, complete the quiz and earn 80% or higher to receive CE credit.

    Watch the recording of "Be a Wellbeing First Champion for Credentialing" by James C. Feist, JD, MBA. Then, complete the quiz and earn 80% or higher to receive CE credit. 


    Title: 

    • Be a Wellbeing First Champion for Credentialing

    Speaker(s): 

    Description: 

    • Like everyone, health workers deserve the right to pursue mental health care without fear of losing their job. Through the Dr. Lorna Breen Heroes' Foundation's Wellbeing First Champion Challenge, many NAMSS members removed one of the most substantial system barriers to health workers' well-being—intrusive mental health questions on credentialing applications. During this session, watch your peers be recognized for making it safe for their health workers to seek care, as well as learn how your organization can take three steps to become a Wellbeing First Champion for Credentialing.

    Learning objectives: 

    • Understand how institutional stigma, including intrusive mental health questions on credentialing applications, impact health workers' mental health and well-being.
    • Be equipped on how to audit and update your credentialing applications to remove intrusive mental health questions.
    • Learn from other hospitals and health systems who updated their credentialing applications and are Wellbeing First Champions for Credentialing.

    This course covers the following Tomorrow's MSP® Skillsets: 

    • Analytical Thinking
    • Confidentiality
    • Human Resources
    • Communication
    • Evaluation
    • Flexibility/Adaptability
    • Professional Ethics
    • Professional Presence
    • Relationship Building
    • Medical Staff Professionalism
    • Medical Staff Wellness

    CE Credits: 

    • This conference recording is eligible for 1.0 CE
  • Contains 4 Component(s), Includes Credits

    Watch the recording of "NCQA's Credentialing Updates: Learn, Prepare and Reduce Fear​" by Tsveta Polhemus and Stephanie M. Russell, BS, CPMSM, CPCS. Then, complete the quiz and earn 80% or higher to receive CE credit.

    Watch the recording of "NCQA's Credentialing Updates: Learn, Prepare and Reduce Fear" by Tsveta Polhemus and Stephanie M. Russell, BS, CPMSM, CPCS. Then, complete the quiz and earn 80% or higher to receive CE credit. 


    Title: 

    • NCQA's Credentialing Updates: Learn, Prepare and Reduce Fear

    Speaker(s): 

    Description: 

    • NCQA has driven improvement throughout the healthcare system for over 35 years. Recently through interviews with more than 70 organizations and industry experts, NCQA found significant changes in the industry. As a result of these findings, NCQA has recommended updates to the credentialing category of Health Plan Accreditation, Credentialing accreditation standards and Credentialing Verification Organization (CVO) Certification. If you fall into these categories, you need to know what these changes are and how they impact mitigating risk at your organization. This session will address not only the changes in the NCQA standards, but the “why” behind those changes and the value they bring to your organization. These changes are not as scary as they may appear, and the time frames are not the only change. With the experience of Chartis/Greeley on process improvement and adapting to change, and the knowledge of NCQA on accreditation standards, this team will help you learn how to meet the new expectations and when you will be held to these new standards.

    Learning objectives: 

    • Identify the changes in the NCQA standards relating to:
      • CVO Certification
      • Health Plan Accreditation – credentialing
      • Credentialing overall
    • Understand the why behind these changes and how they incentivize quality.
    • Identify strategies to meet the new standards.

    This course covers the following Tomorrow's MSP® Skillsets: 

    • Risk Management
    • Change Management
    • Performance Improvement
    • Project Management
    • Quality Review/Quality

    CE Credits: 

    • This conference recording is eligible for 1.0 CE