The NAMSS Credentialing Specialist Certification Preparation Workshop is a live virtual two-week interactive course designed to help you assess your knowledge of the CPCS® exam content and identify areas in which additional study is necessary before you take the exam. This comprehensive workshop provides a high-level overview of the exam topics including credentialing and privileging; primary source verification; compliance with standards; and medical staff services operations reviewed from the perspective of a variety of health care settings including hospitals, managed care organizations, ambulatory care settings and CVOs.  Participants will work through a series of online modules supplemented with four live sessions facilitated by experienced NAMSS speakers. A key focus of the course is your development of a personalized study plan for post-workshop study and preparation to take the examination. The course includes comprehensive supplementary resources to help you prepare for the exam.

Instructors: Charlene Frail-Mcgeever, CPCS, MBA, and Melissa Walters, MHA, FMSP, CPMSM, CPCS

This course covers the following Tomorrow's MSP® Core Functional Area(s) and Skillsets:

Core Functional Area(s):

• Conducts, Participates In, and Maintains Primary Source Verification      
• Conducts, Participates In, and Maintains Credentialing and Privileging
• Manages the Credentialing or Privileging Process
• Conducts, Participates In, and Maintains Current Clinical Competency Evaluations and Peer Review           
• Complies with Accreditation and Regulatory Standards
• Manages Compliance with State and Federal Accreditation Standards and Regulatory Requirements
• Manages Departmental Operations     
• Manages Provider Enrollment Process
• Facilitates Medical Staff Functions Analyzes and Manages Data

Skillsets:

• Analytical Thinking
• Clinical Competence Evaluation
• Confidentiality
• Database Management
• Flexibility/Adaptability
• Information Technology
• Legal
• Managed Care
• Medical Staff Bylaws & Policies and Procedures
• Professional Ethics
• Risk Management

The Certification Commission of NAMSS (CCN) does not develop, administer, sponsor, endorse, or financially benefit from any type of exam review, preparatory course or published materials related to the content of the certification examinations. The purchase and/or use of any exam preparation material does not guarantee a passing score on the exam

Live Session Dates:

• Session 1: Monday, August 4, 2025 (2:00 - 4:00 pm ET)
  
• Session 2: Wednesday, August 6, 2025 (2:00 - 4:00 pm ET)
• Session 3: Monday, August 11, 2025 (2:00 - 4:00 pm ET)
• Session 4: Wednesday, August 13, 2025 (2:00 - 4:00 pm ET)

*Live sessions will be recorded and available for viewing, but make-up sessions will not be offered. Registration will be first-come, first-served. 

CE Credit Information: This course is eligible for 14 CEUs.

2025 Registration Rates: Hover over the "Register" button in the top right corner to see the pricing

This course is designed to provide a comprehensive understanding of provider enrollment within the healthcare landscape. Participants will gain the knowledge and skills necessary to navigate the complex regulatory and accreditation requirements that govern provider enrollment. The course emphasizes maintaining compliance, conducting enrollments and ongoing monitoring, and supporting effective departmental operations. Participants will engage in case-based discussions, real-world scenarios, and practical applications designed to support both new and experienced professionals working in medical staff services, provider credentialing, and healthcare operations. The curriculum aligns with industry standards and supports compliance with accrediting bodies and regulatory agencies.

Instructors: Charlene Frail-Mcgeever, CPCS, MBA, and Tiffany Long, BA, CPMSM, CPCS, FMSP

Course Learning Objectives:

By the end of this course, participants will be able to:

1. Describe the end-to-end provider enrollment process and identify key regulatory and payer requirements.
2. Apply federal and accreditation standards to maintain compliant enrollment practices.
3. Develop and implement ongoing monitoring strategies to ensure provider compliance and mitigate risk.
4. Support efficient departmental operations through communication, data management, and collaboration with key stakeholders.
5. Identify common challenges and apply best practices for resolving enrollment-related issues.

The Certification Commission of NAMSS (CCN) does not develop, administer, sponsor, endorse, or financially benefit from any type of exam review, preparatory course or published materials related to the content of the certification examinations. The purchase and/or use of any exam preparation material does not guarantee a passing score on the exam

Live Session Dates:

• Session 1: Tuesday, July 29, 2025 (2:00 - 4:00 pm ET)
  
• Session 2: Tuesday, July 31, 2025 (2:00 - 4:00 pm ET)
• Session 3: Tuesday, August 5, 2025 (2:00 - 4:00 pm ET)
• Session 4: Tuesday, August 7, 2025 (2:00 - 4:00 pm ET)

*Live sessions will be recorded and available for viewing, but make-up sessions will not be offered. Registration will be first-come, first-served. 

CE Credit Information: This course is eligible for 14 CEUs.

2025 Registration Rates: Hover over the "Register" button in the top right corner to see the pricing

The NAMSS Virtual Credentialing 201 Course is a four-week, interactive live virtual course that builds on the foundation of Credentialing 100/101 and goes beyond the credentialing procedures to explore common challenges faced by credentialing managers. Topics include: developing successful onboarding programs for new practitioners; implementing efficient procedures for credentialing data governance;  improving collaboration with other departments; determining best ways to assess and respond to low/no volume practitioners; justifying and developing successful proposals for additional FTEs; developing effective procedures to integrate new services, service lines, and additional privileges; and responding appropriately to impaired and/or disruptive practitioners.

Credentialing 201 provides you the opportunity to identify, discuss, and problem-solve the biggest challenges you face today.

Instructors: Charlene Frail-Mcgeever, CPCS, MBA and Tiffany Long, BA, CPMSM, CPCS, FMSP

This course covers the following Core Functional Area(s) and Tomorrow's MSP Skillsets: 

Core Functional Area(s):

• Oversees Primary Source Verification       
• Oversees Credentialing and Privileging
• Manages the Credentialing or Privileging Process
• Conducts, Participates In, and Maintains Current Clinical Competency Evaluations and Peer Review          
• Complies with Accreditation and Regulatory Standards
• Manages Compliance with State and Federal Accreditation Standards and Regulatory Requirements
• Manages Departmental Operations
• Analyzes and Manages Data
• Manages provider Enrollment

Skillsets:

• Analytical Thinking
• Clinical Competence Evaluation
• Communication
• Database Management
• Flexibility/Adaptability
• Human Resources
• Information Technology
• Medical Staff Bylaws & Policies and Procedures
• Medical Staff Wellness 
• Presentation Skills
• Relationship Building
• Risk Management
• Legal

Live Session Dates:

• Session 1: Monday 7/14/25 - 2:00 pm - 4:00 pm ET
• Session 2: Wednesday 7/16/24 - 2:00 pm - 4:00 pm ET
• Session 3: Monday 7/21/24 - 2:00 pm - 4:00 pm ET
• Session 4: Wednesday 7/23/24 - 2:00 pm - 4:00 pm ET

*Live sessions will be recorded and available for viewing, but make-up sessions will not be offered. Registration will be first-come, first-served. 

CE Credit Information: This course is eligible for 14 CE credits

Registration Rates: Hover over the "Register" button in the top right corner to see the pricing

Join Suzette Ansay, CPCS on Wednesday, June 25, 2025 at 1:00 pm ET for her presentation, "Exploring HRSA Credentialing and Privileging Standards for FQHC's"

Date/Time:

• Wednesday, June 25, 2025 from 1:00 pm - 2:00 pm ET

Speaker(s): 

• Suzette Ansay, CPCS

Description: 

• For almost 60 years, Federally Qualified Health Centers have been an integral part of providing the underserved patient population in communities across our country with vital primary care. These health centers are held to high standards and are overseen by the Health Resources & Services Administration (HRSA). Credentialing and privileging programs are a large component of health center operations; MSPs working in these health centers must be able to interpret and navigate the distinctive requirements HRSA has established. This presentation will educate the MSP on HRSA’s credentialing and privileging standards, provide insight into ensuring compliance with these standards, and equip MSPs with best-practices in supporting FQHCs and their crucial role in community-based health care through credentialing and privileging.

  Learning Objectives: 

• Participants will recognize FQHC characteristics and how they are regulated by HRSA.
• Participants will be able to identify HRSA credentialing and privileging standards and how they compare to other accrediting bodies.
• Participants will understand what is required to ensure compliance with HRSA credentialing and privileging standards.
• Participants will be able to implement best-practices in credentialing and privileging to support their FQHC.

CEs:

• This webinar has been approved for 1.0 CE credit.

Cost:

• NAMSS members: Free
• Non-NAMSS members: $75

This webinar covers the following  Core Functional Area(s) and Tomorrow's MSP Skillsets: 

Core Functional Area(s)

• Manages the Credentialing or Privileging Process
• Conducts, Participates In, and Maintains Credentialing and Privileging
• Complies with Accreditation Standards and Regulatory Standards
• Manages Compliance with State and Federal Accreditation Standards and Regulatory Requirements
• Conducts, Participates In, and Maintains Primary Source Verification
• Manages Departmental Operations
• Facilitates Medical Staff Functions

Skillsets:

• Analytical Thinking
• Communication
• Confidentiality
• Flexibility/Adaptability
• Medical Staff Bylaws & Policies and Procedures
• Performance Improvement

Join Summer Bloise, CPCS, CPMSM, Kevin Fogle, CPCS, CPMSM, and Kylie Eatherton, CPCS on Monday, June 23, 2025 at 2:00 pm ET for their presentation, "A Conversation with CCN: CPES Certification" and CPES Q&A.

Date/Time:

• Monday, June 23, 2025 at 2:00 pm - 3:00 pm ET

Speaker(s): 

• Summer Bloise, CPCS, CPMSM
• Kevin Fogle, CPCS, CPMSM
• Kylie Eatherton, CPCS

Description: 

• Curious about the CPES certification? Join the Certification Commission of NAMSS (CCN) on Monday, June 23 from 2:00-3:00 ET for an information session that provides a high-level overview of the upcoming CPES examination. The session will be led by CCN members Summer Bloise, Kevin Fogle, and Kylie Eatherton who work directly in provider enrollment and were involved in the development of the exam. Register today to hear directly from the CCN on many of the frequently asked questions about the CPES and to feel more confident as you prepare!

  Learning Objectives: 

• Participants will learn an overview of CPES exam objectives
• Participants will learn about FAQs related to the CPES exam

CEs:

• CE credit will not be offered.

Cost:

• NAMSS members: Free
• Non-NAMSS members: Free

Join Karen Claxton, Ann Klinger, and Mindy Rodgers on Tuesday, June 17, 2025 at 4:00 pm ET for a Town Hall on NAMSS updates with Conference Committee and Certification Commission spotlights.

Date/Time:

• Tuesday, June 17, 2025 from 4:00 pm - 5:00 pm ET

Speakers: 

• NAMSS President: Karen Claxton, MBA, CPCS, CPMSM, FMSP
• NAMSS Conference Committee Chair: Ann Klinger, CPCS
• NAMSS Certification Commission Chair: Mindy Rodgers, CPMSM, CPCS

Description: 

• Join us for a Town Hall with NAMSS leaders as they review NAMSS updates and committee spotlights. NAMSS President Karen Claxton will provide updates on NAMSS activities. We will also hear from Ann Klinger, Conference Committee Chair, and Mindy Rodgers, Certification Commission Chair, who will provide updates on their committees activities for the year including some new initiatives. Don't miss this opportunity to stay informed and engaged! 
• We encourage you to ask questions in advance to ensure we cover topics relevant to you. Please submit them here: https://namss.formstack.com/forms/namss_june_2025_town_hall_questions.
  

  Learning Objectives: 

• Members will learn an overview of updates on NAMSS activities
• Members will have insight into updates on Conference Committee and Certification Commission activities for the year including some new initiatives

CEs:

• This webinar is NOT eligible for CE credit.

Cost:

• NAMSS members: Free
• Non-NAMSS members: Free

This webinar covers the following Tomorrow's MSP Skillsets: 

Skillsets:

• Communication
• Flexibility/Adaptability
• Information Technology
• Strategic Planning

This two-and-a-half week, live interactive course will present the foundational elements of credentialing in an acute care (hospital) setting with a primary focus on the CMS regulatory standards and The Joint Commission accreditation standards, as well as how and when to apply them. This course is a must-attend for anyone new to the field and is an excellent refresher for current MSPs who want to enhance their knowledge of credentialing.  Participants will work through a series of online modules supplemented with five live sessions facilitated by experienced NAMSS speakers.

Instructors: Tiffany Long, BA, CPMSM, CPCS, FMSP and Veta R. Gayle, MBA, CPCS

This course covers the following Core Functional Area(s) and Tomorrow's MSP Skillsets: 

Core Functional Area(s):

• Conducts, Participates In, and Maintains Primary Source Verification
  
• Conducts, Participates In, and Maintains Credentialing and Privileging
• Manages the Credentialing or Privileging Process
• Conducts, Participates In, and Maintains Current Clinical Competency Evaluations and Peer Review
• Complies with Accreditation and Regulatory Standards
• Manages Compliance with State and Federal Accreditation Standards and Regulatory Requirements
• Manages Departmental Operations
• Manages Provider Enrollment Process

Skillsets:

• Clinical Competence Evaluation
• Confidentiality
• Flexibility/Adaptability
• Legal
• Medical Staff Bylaws & Policies and Procedures
• Risk Management

Live Session Dates:

• Session 1: Online modules only (No live session)
• Session 2: Monday, June 2, 2025 (2pm-4pm ET) 
• Session 3: Wednesday, June 4, 2025 (2pm-4pm ET) 
• Session 4: Monday, June 9, 2025 (2pm-4pm ET) 
• Session 5: Wednesday, June 11, 2025 (2pm-4pm ET) 
• Session 6: Monday, June 16, 2025 (2pm-4pm ET)

*Live sessions will be recorded and available for viewing, but make-up sessions will not be offered. Registration will be first-come, first-served. 

CE Credit Information: This course is eligible for 16 CE credits

2025 Registration Rates: Hover over the "Register" button in the top right corner to see the pricing

Read the 2025 Q1 Editor's Message, "NAMSS Welcomes 2025 With New Initiatives and Opportunities". Then, purchase this quiz and earn 80% or higher to receive 1.0 CE credit.

CEs:

• This course has been approved for 1 CE credit

Cost: 

• Hover over the "Register" button in the top right corner to see the price

Speakers: 

• NAMSS 2025 President: Karen Claxton, MBA, CPCS, CPMSM, FMSP
• NAMSS 2025 Immediate Past President: Lisa Goodwin, MBA, CPCS, CPMSM
• NAMSS 2025 Membership Committee Chair: Renata McConico-Demons, BS, MHRM, CPCS, CPMSM, FMSP
• NAMSS 2025 Mentoring Committee Chair: Amy Ligocki, CPCS, CPMSM

Description: 

• Join us for a Town Hall with NAMSS leaders as they review activities for 2025. NAMSS President Karen Claxton and NAMSS Immediate Past President Lisa Goodwin will provide updates on NAMSS activities, and discuss the Call for Board Nominations process. Viewers will also hear from Renata McConico-Demons, Membership Committee Chair, and Amy Ligocki, Mentoring Committee Chair, who will provide updates on their committees activities for the year including some new programs and initiatives. Don't miss this opportunity to stay informed and engaged! 

  Learning Objectives: 

• Members will learn an overview of updates on 2025 NAMSS activities
• Members will gain detailed information regarding the 2025 Call for Board Nominations process
• Members will have insight into updates on Membership and Mentoring committee activities for 2025 including some new programs and initiatives

CEs:

• This webinar is NOT eligible for CE credit.

Cost:

• NAMSS members: Free (You must be a NAMSS member to view this recording.)

This webinar covers the following Tomorrow's MSP Skillsets: 

Skillsets:

• Communication
• Flexibility/Adaptability
• Information Technology
• Strategic Planning

Watch the recording of "Prepared, Not Scared: MSS Crisis Planning" by Kaysha Hervey, MHA, CPCS, CPMSM and Brenda Shelton, CPMSM. Then, complete the quiz and earn 80% or higher to receive CE credit.

Originally presented 2/24/2025

Speakers: 

• Kaysha Hervey, MHA, CPCS, CPMSM
• Brenda Shelton, CPMSM

Description: 

• "Prepared, Not Scared: MSS Crisis Planning" will equip Medical Staff Services with the tools and strategies necessary to navigate potential crises effectively. 

  Learning Objectives: 

• Participants will be able to identify crises that may impact Medical Staff Services
• Participants will be equipped with the knowledge and skills to effectively respond to different types of crises.
• Participants will be provided with tools to foster a culture of preparedness to minimize impact of future crises.

CEs:

• This webinar has been approved for 1.0 CE credit.

Cost:

• NAMSS members: $55
• Non-NAMSS members: $75

This webinar covers the following  Core Functional Area(s) and Tomorrow's MSP Skillsets: 

Core Functional Area(s)

• Analyzes and Manages Data Verification
• Manages the Credentialing or Privileging Process 
• Conducts, Participates In, and Maintains Credentialing and Privileging Complies with Accreditation Standards and Regulatory Standards 
• Manages Compliance with State and Federal Accreditation Standards and Regulatory Requirements 
• Conducts, Participates In, and Maintains Primary Source Verification 
• Manages Departmental Operations 
• Facilitates Medical Staff Functions 

Skillsets:

• Analytical Thinking
• Change Management
• Communication
• Flexibility/Adaptability
• Legal
• Medical Staff Bylaws & Policies and Procedures