The NAMSS Credentialing Specialist Certification Preparation Workshop is a live virtual two-week interactive course designed to help you assess your knowledge of the CPCS® exam content and identify areas in which additional study is necessary before you take the exam. This comprehensive workshop provides a high-level overview of the exam topics including credentialing and privileging; primary source verification; compliance with standards; and medical staff services operations reviewed from the perspective of a variety of health care settings including hospitals, managed care organizations, ambulatory care settings and CVOs.  Participants will work through a series of online modules supplemented with four live sessions facilitated by experienced NAMSS speakers. A key focus of the course is your development of a personalized study plan for post-workshop study and preparation to take the examination. The course includes comprehensive supplementary resources to help you prepare for the exam.

Note: This course teaches to the Spring 2027 and Summer 2027 certification exam windows. 

Instructors: Tracey Lopez, CPCS, CPMSM and Maritza Hodavance, MSJ, CPCS, CPMSM

This course covers the following Tomorrow's MSP® Core Functional Area(s) and Skillsets:

Core Functional Area(s):

• Conducts, Participates In, and Maintains Primary Source Verification      
• Conducts, Participates In, and Maintains Credentialing and Privileging
• Manages the Credentialing or Privileging Process
• Conducts, Participates In, and Maintains Current Clinical Competency Evaluations and Peer Review           
• Complies with Accreditation and Regulatory Standards
• Manages Compliance with State and Federal Accreditation Standards and Regulatory Requirements
• Manages Departmental Operations     
• Manages Provider Enrollment Process
• Facilitates Medical Staff Functions Analyzes and Manages Data

Skillsets:

• Analytical Thinking
• Clinical Competence Evaluation
• Confidentiality
• Database Management
• Flexibility/Adaptability
• Information Technology
• Legal
• Managed Care
• Medical Staff Bylaws & Policies and Procedures
• Professional Ethics
• Risk Management

This course includes access to the NAMSS Comparison Grid of Accreditation Standards Grid Product, which is a downloadable digital reference tool providing “plain-language” interpretations of the credentialing standards for The Joint Commission (TJV), the National Committee for Quality Assurance (NCQA), the Accreditation Commission for Health Care (ACHC), Det Norske Veritas (DNV), Utilization Review Accreditation Commission  (URAC), the Accreditation Association for Ambulatory Health Care  (AAAHC), American Association for Accreditation of Ambulatory Surgery Facilities (Quad A), the Health Resources and Services Administration (HRSA), the Center for Improvement in Healthcare Quality (CIHQ), as well as the Medicare Conditions of Participation.  

This product includes two versions of the grid: 

• The 2024 NAMSS Comparison of Accreditation Standards Grid**
  • Current with the Fall 2025 through Summer 2025 Exam Content Outlines for CPCS®, CPES, and CPMSM®. 
  • Last updated: August 2024.
• The 2025 NAMSS Comparison of Accreditation Standards Grid**
  • Current to standards released as of July 1, 2025. This grid will not be reflected on certification examinations until Fall of 2026 for CPCS®, CPES, and CPMSM®. 
  • Last Updated: September 2025.

**IMPORTANT: Individuals preparing to take the CPCS®, CPES, and/or CPMSM® exam(s) should review the candidate handbook for standards referenced in their appropriate examination window.

The Certification Commission of NAMSS (CCN) does not develop, administer, sponsor, endorse, or financially benefit from any type of exam review, preparatory course or published materials related to the content of the certification examinations. The purchase and/or use of any exam preparation material does not guarantee a passing score on the exam

Live Session Dates:

• Session 1: Tuesday, December 1, 2026 (2:00 - 4:00 pm ET)
  
• Session 2: Thursday, December 3, 2026 (2:00 - 4:00 pm ET)
• Session 3: Tuesday, December 8, 2026 (2:00 - 4:00 pm ET)
• Session 4: Thursday, December 10, 2026 (2:00 - 4:00 pm ET)

*Live sessions will be recorded and available for viewing, but make-up sessions will not be offered. Registration will be first-come, first-served. 

CE Credit Information: This course is eligible for 14 CEUs.

2025 Registration Rates: Hover over the "Register" button in the top right corner to see the pricing

This course is designed to provide a comprehensive understanding of provider enrollment within the healthcare landscape. Participants will gain the knowledge and skills necessary to navigate the complex regulatory and accreditation requirements that govern provider enrollment. The course emphasizes maintaining compliance, conducting enrollments and ongoing monitoring, and supporting effective departmental operations. Participants will engage in case-based discussions, real-world scenarios, and practical applications designed to support both new and experienced professionals working in medical staff services, provider credentialing, and healthcare operations. The curriculum aligns with industry standards and supports compliance with accrediting bodies and regulatory agencies.

Note: This course teaches to the Spring 2027 and Summer 2027 certification exam windows. 

Instructors: Charlene Frail-Mcgeever, CPCS, MBA, and Nyleen Flores, BA, FMSP, CPMSM, CPCS, CPES, CPCO, CASC

Course Learning Objectives:

By the end of this course, participants will be able to:

1. Describe the end-to-end provider enrollment process and identify key regulatory and payer requirements.
2. Apply federal and accreditation standards to maintain compliant enrollment practices.
3. Develop and implement ongoing monitoring strategies to ensure provider compliance and mitigate risk.
4. Support efficient departmental operations through communication, data management, and collaboration with key stakeholders.
5. Identify common challenges and apply best practices for resolving enrollment-related issues.

The Certification Commission of NAMSS (CCN) does not develop, administer, sponsor, endorse, or financially benefit from any type of exam review, preparatory course or published materials related to the content of the certification examinations. The purchase and/or use of any exam preparation material does not guarantee a passing score on the exam

Live Session Dates:

• Session 1: Tuesday, November 10, 2026 (2:00 - 4:00 pm ET)
  
• Session 2: Thursday, November 12, 2026 (2:00 - 4:00 pm ET)
• Session 3: Tuesday, November 17, 2026 (2:00 - 4:00 pm ET)
• Session 4: Thursday, November 19, 2026 (2:00 - 4:00 pm ET)

*Live sessions will be recorded and available for viewing, but make-up sessions will not be offered. Registration will be first-come, first-served. 

CE Credit Information: This course is eligible for 10 CEUs.

2025 Registration Rates: Hover over the "Register" button in the top right corner to see the pricing

Join Karen Reed-Coffman, MBA, CPCS, CPES, CPMSM, FMSP and Marcy Lechner, BHA, CPCS, CPMSM on Thursday, September 24, 2026 at 1:00 pm ET for their presentation, "Stronger Together - Building the Provider Recruitment & Medical Staff Services Relationship"

Date/Time:

• Thursday, September 24, 2026 at 1:00 pm - 2:00 pm ET

Speaker(s): 

• Karen Reed-Coffman, MBA, CPCS, CPES, CPMSM, FMSP
• Marcy Lechner, BHA, CPCS, CPMSM

Description: 

• Provider Recruitment and Medical Staff Services have distinct responsibilities, but both are essential to creating a safe, timely, and credible provider onboarding experience. This session explores how relationship building, clear ownership, and curiosity can strengthen handoffs, improve communication, establish realistic start-date expectations, and help providers experience one coordinated organization. Participants will also learn how to adapt collaboration strategies based on the recruiter’s level of medical staff services experience.

  Learning Objectives: 

• Identify practical strategies Provider Recruitment and Medical Staff Services can use to build trust and strengthen working relationships before onboarding challenges become urgent.
• Distinguish the responsibilities of Provider Recruitment, Medical Staff Services, and areas of shared ownership that influence onboarding timelines, provider experience, and start-date credibility.
• Compare collaboration approaches when working with recruiters who have Medical Staff Services experience versus those who do not.
• Apply curiosity-based communication techniques to uncover barriers, clarify risks, and support compliant, solution-focused discussions.
• Implement practical tools such as shared language, early handoffs, status visibility, and escalation pathways to improve onboarding communication and collaboration.. 

CEs:

• This webinar has been approved for 1.0 CE credit.

Cost:

• NAMSS members: Free
• Non-NAMSS members: $75

This webinar covers the following  Core Functional Area(s) and Tomorrow's MSP Skillsets: 

Core Functional Area(s)

• Manages the Credentialing or Privileging Process
• Conducts, Participates In, and Maintains Credentialing and Privileging
• Manages Departmental Operations
• Facilitates Medical Staff Functions

Skillsets:

• Communication
• Flexibility/Adaptability
• Performance Improvement
• Political Savvy
• Project Management
• Relationship Building
• Strategic Planning
• Team Building

Title: 

• NAMSS Member Forum: What's Top of Mind in Provider Enrollment? - 9/22/2026

Description:

• How are provider enrollment professionals navigating today's most pressing challenges? This interactive, member-driven forum will focus on the issues that matter most to you. Prior to the session, registrants will identify the challenges, trends, and topics they would most like to discuss, helping to shape the conversation and ensure it reflects the real-world experiences of the NAMSS community.
• During the forum, participants will explore common challenges such as payer enrollment delays, provider onboarding timelines, staffing and workload management, technology and automation, delegated credentialing requirements, and more. Attendees will also have the opportunity to share successful processes, tools, and strategies that have made a positive impact within their organizations. Whether you're looking for fresh ideas, practical solutions, or simply validation that others are facing similar obstacles, this session offers a chance to learn directly from your peers and contribute to a meaningful industry conversation.

Who Should Attend:

• This forum is open to all NAMSS members involved in provider enrollment, credentialing, medical staff services, and related functions. Whether you are new to provider enrollment or a seasoned professional, this session is designed for anyone interested in discussing current challenges, exchanging ideas, and learning from colleagues across a variety of healthcare settings.

What We’re Discussing:

We'll begin by sharing highlights from the attendee registration survey, including the most common provider enrollment challenges and discussion topics identified by members. Using those responses as a guide, forum facilitators will lead a conversation focused on the issues having the greatest impact on organizations today. 

Throughout the session, participants will be encouraged to share lessons learned, ask questions, and discuss approaches that have worked within their organizations. We'll conclude with an open exchange of ideas and key takeaways, giving attendees practical insights and solutions they can bring back to their teams. 

CEs:

• This event is not eligible for CE credit.

Cost:

• NAMSS members: Free

Join Tawna Knight, CPCS, on Tuesday, September 15, 2026 at 3:00 pm ET for her presentation, "Aligning Contracts with Payer Performance for Better Outcomes"

Date/Time:

• Tuesday, September 15, 2026 at 3:00 pm - 4:00 pm ET

Speaker(s): 

• Tawna Knight, CPCS

Description: 

• This session explores strategies for improving payer accountability through effective contracting, accurate provider enrollment, and performance monitoring. Participants will learn how to leverage delegation agreements, build strong payer relationships, and use data-driven scorecards to create a culture of accountability.

  Learning Objectives: 

• Explain the differences between delegated and non-delegated enrollment processes and their impact on revenue cycle and patient satisfaction.
• Identify key components of payer contracts that influence credentialing and reimbursement timelines.
• Apply strategies for monitoring payer performance using scorecards and audits.
• Develop approaches for building collaborative relationships with payors to resolve issues and negotiate improvements.

CEs:

• This webinar has been approved for 1.0 CE credit.

Cost:

• NAMSS members: Free
• Non-NAMSS members: $75

This webinar covers the following  Core Functional Area(s) and Tomorrow's MSP Skillsets: 

Core Functional Area(s)

• Manages Provider Enrollment Process
• Manages Departmental Operations

Skillsets:

• Budget/Finance
• Communication
• Contracting
• Information Technology
• Managed Care
• Performance Improvement
• Strategic Planning

This two-and-a-half week, live interactive course will present the foundational elements of credentialing in an acute care (hospital) setting with a primary focus on the CMS regulatory standards and The Joint Commission accreditation standards, as well as how and when to apply them. This course is a must-attend for anyone new to the field and is an excellent refresher for current MSPs who want to enhance their knowledge of credentialing.  Participants will work through a series of online modules supplemented with five live sessions facilitated by experienced NAMSS speakers.

Instructors: Charlene Frail-McGeever, CPCS, CPES, MBA and Veta R. Gayle, MBA, CPCS

This course covers the following Core Functional Area(s) and Tomorrow's MSP Skillsets: 

Core Functional Area(s):

• Conducts, Participates In, and Maintains Primary Source Verification
  
• Conducts, Participates In, and Maintains Credentialing and Privileging
• Manages the Credentialing or Privileging Process
• Conducts, Participates In, and Maintains Current Clinical Competency Evaluations and Peer Review
• Complies with Accreditation and Regulatory Standards
• Manages Compliance with State and Federal Accreditation Standards and Regulatory Requirements
• Manages Departmental Operations
• Manages Provider Enrollment Process

Skillsets:

• Clinical Competence Evaluation
• Confidentiality
• Flexibility/Adaptability
• Legal
• Medical Staff Bylaws & Policies and Procedures
• Risk Management

Live Session Dates:

• Session 1: Online modules only (No live session)
• Session 2: Monday, September 14, 2026 (2pm-4pm ET) 
• Session 3: Wednesday, September 16, 2026 (2pm-4pm ET) 
• Session 4: Monday, September 21, 2026 (2pm-4pm ET) 
• Session 5: Wednesday, September 23, 2026 (2pm-4pm ET) 
• Session 6: Monday, September 28, 2026 (2pm-4pm ET)

*Live sessions will be recorded and available for viewing, but make-up sessions will not be offered. Registration will be first-come, first-served. 

CE Credit Information: This course is eligible for 16 CE credits

2025 Registration Rates: Hover over the "Register" button in the top right corner to see the pricing

This two-and-a-half week, live interactive course will present the foundational elements of credentialing in an acute care (hospital) setting with a primary focus on the CMS regulatory standards and The Joint Commission accreditation standards, as well as how and when to apply them. This course is a must-attend for anyone new to the field and is an excellent refresher for current MSPs who want to enhance their knowledge of credentialing.  Participants will work through a series of online modules supplemented with five live sessions facilitated by experienced NAMSS speakers.

Instructors: Charlene Frail-McGeever, CPCS, CPES, MBA and Veta R. Gayle, MBA, CPCS

This course covers the following Core Functional Area(s) and Tomorrow's MSP Skillsets: 

Core Functional Area(s):

• Conducts, Participates In, and Maintains Primary Source Verification
  
• Conducts, Participates In, and Maintains Credentialing and Privileging
• Manages the Credentialing or Privileging Process
• Conducts, Participates In, and Maintains Current Clinical Competency Evaluations and Peer Review
• Complies with Accreditation and Regulatory Standards
• Manages Compliance with State and Federal Accreditation Standards and Regulatory Requirements
• Manages Departmental Operations
• Manages Provider Enrollment Process

Skillsets:

• Clinical Competence Evaluation
• Confidentiality
• Flexibility/Adaptability
• Legal
• Medical Staff Bylaws & Policies and Procedures
• Risk Management

Live Session Dates:

• Session 1: Online modules only (No live session)
• Session 2: Monday, September 14, 2026 (2pm-4pm ET) 
• Session 3: Wednesday, September 16, 2026 (2pm-4pm ET) 
• Session 4: Monday, September 21, 2026 (2pm-4pm ET) 
• Session 5: Wednesday, September 23, 2026 (2pm-4pm ET) 
• Session 6: Monday, September 28, 2026 (2pm-4pm ET)

*Live sessions will be recorded and available for viewing, but make-up sessions will not be offered. Registration will be first-come, first-served. 

CE Credit Information: This course is eligible for 16 CE credits

2025 Registration Rates: Hover over the "Register" button in the top right corner to see the pricing

The NAMSS Credentialing Specialist Certification Preparation Workshop is a live virtual two-week interactive course designed to help you assess your knowledge of the CPCS® exam content and identify areas in which additional study is necessary before you take the exam. This comprehensive workshop provides a high-level overview of the exam topics including credentialing and privileging; primary source verification; compliance with standards; and medical staff services operations reviewed from the perspective of a variety of health care settings including hospitals, managed care organizations, ambulatory care settings and CVOs.  Participants will work through a series of online modules supplemented with four live sessions facilitated by experienced NAMSS speakers. A key focus of the course is your development of a personalized study plan for post-workshop study and preparation to take the examination. The course includes comprehensive supplementary resources to help you prepare for the exam.

Note: This course teaches to the Fall 2026 and Spring 2027 certification exam windows. 

Instructors: Roxanne Chamberlain, MBA, FACHE, FMSP, CPMSM, CPCS, CPHQ and Melissa Walters, MHA, FMSP, CPMSM, CPCS

This course covers the following Tomorrow's MSP® Core Functional Area(s) and Skillsets:

Core Functional Area(s):

• Conducts, Participates In, and Maintains Primary Source Verification      
• Conducts, Participates In, and Maintains Credentialing and Privileging
• Manages the Credentialing or Privileging Process
• Conducts, Participates In, and Maintains Current Clinical Competency Evaluations and Peer Review           
• Complies with Accreditation and Regulatory Standards
• Manages Compliance with State and Federal Accreditation Standards and Regulatory Requirements
• Manages Departmental Operations     
• Manages Provider Enrollment Process
• Facilitates Medical Staff Functions Analyzes and Manages Data

Skillsets:

• Analytical Thinking
• Clinical Competence Evaluation
• Confidentiality
• Database Management
• Flexibility/Adaptability
• Information Technology
• Legal
• Managed Care
• Medical Staff Bylaws & Policies and Procedures
• Professional Ethics
• Risk Management

This course includes access to the NAMSS Comparison Grid of Accreditation Standards Grid Product, which is a downloadable digital reference tool providing “plain-language” interpretations of the credentialing standards for The Joint Commission (TJV), the National Committee for Quality Assurance (NCQA), the Accreditation Commission for Health Care (ACHC), Det Norske Veritas (DNV), Utilization Review Accreditation Commission  (URAC), the Accreditation Association for Ambulatory Health Care  (AAAHC), American Association for Accreditation of Ambulatory Surgery Facilities (Quad A), the Health Resources and Services Administration (HRSA), the Center for Improvement in Healthcare Quality (CIHQ), as well as the Medicare Conditions of Participation.  

This product includes two versions of the grid: 

• The 2024 NAMSS Comparison of Accreditation Standards Grid**
  • Current with the Fall 2025 through Summer 2025 Exam Content Outlines for CPCS®, CPES, and CPMSM®. 
  • Last updated: August 2024.
• The 2025 NAMSS Comparison of Accreditation Standards Grid**
  • Current to standards released as of July 1, 2025. This grid will not be reflected on certification examinations until Fall of 2026 for CPCS®, CPES, and CPMSM®. 
  • Last Updated: September 2025.

**IMPORTANT: Individuals preparing to take the CPCS®, CPES, and/or CPMSM® exam(s) should review the candidate handbook for standards referenced in their appropriate examination window.

The Certification Commission of NAMSS (CCN) does not develop, administer, sponsor, endorse, or financially benefit from any type of exam review, preparatory course or published materials related to the content of the certification examinations. The purchase and/or use of any exam preparation material does not guarantee a passing score on the exam

Live Session Dates:

• Session 1: Tuesday, September 1, 2026 (2:00 - 4:00 pm ET)
  
• Session 2: Thursday, September 3, 2026 (2:00 - 4:00 pm ET)
• Session 3: Tuesday, September 8, 2026 (2:00 - 4:00 pm ET)
• Session 4: Thursday, September 10, 2026 (2:00 - 4:00 pm ET)

*Live sessions will be recorded and available for viewing, but make-up sessions will not be offered. Registration will be first-come, first-served. 

CE Credit Information: This course is eligible for 14 CEUs.

2025 Registration Rates: Hover over the "Register" button in the top right corner to see the pricing

Learn everything you need to know about speaker tasks, session logistics and next steps by joining NAMSS staff and Conference Committee Chair Mallorie Merboth for our Speaker Preparation Webinar. The NAMSS 50th Annual Conference will take place from October 18 -21.

Note: This webinar is NOT eligible for C.E

Watch the recording of "Managing MSP Burnout Through Resilience and Boundary Setting: The Importance of Perspective to Maintain Balance" by Amanda Walker, CPCS, CPMSM, FMSP. Then, complete the quiz and earn 80% or higher to receive CE credit..

Originally presented 7/21/2026

Speakers: 

• Amanda Walker, CPCS, CPMSM, FMSP

Description: 

• In today’s fast-paced and constantly evolving healthcare environment, Medical Services Professionals (MSPs) are under increasing pressure to do more with less, at times at the expense of their own wellbeing. This webinar offers practical strategies to help participants focus on what truly matters by identifying what they can control, setting clear boundaries, and managing responsibilities effectively.
• Attendees will gain insights into prioritization, realistic goal setting, and the use of metrics to support workload conversations and expectations. The session also emphasizes the importance of maintaining perspective, building resilience, and building habits that support work-life balance, even when that feels difficult to achieve.
• Join us to learn actionable techniques for sustaining your well-being while navigating the evolving demands of the healthcare landscape. You can’t do everything at once and that’s OK!.

  Learning Objectives: 

• Learn about managing workloads through prioritization and boundary setting to maintain balance and mitigate burnout. 
• Explore the importance of being able to set realistic goals for yourself and others. 
• Hear ideas for sustaining wellness when faced with uncertainty and the ever changing healthcare landscape

CEs:

• This webinar has been approved for 1.0 CE credit.

Cost:

• NAMSS members: $55
• Non-NAMSS members: $75

This webinar covers the following  Core Functional Area(s) and Tomorrow's MSP Skillsets: 

Core Functional Area(s)

• Facilitates Medical Staff Functions
• Manages Departmental Operations
• Manages Provider Enrollment Process

Skillsets:

• Communication
• Flexibility/Adaptability
• Human Resources
• Medical Staff Wellness
• Performance Improvement
• Relationship Building