This two-and-a-half week, live interactive course will present the foundational elements of credentialing in an acute care (hospital) setting with a primary focus on the CMS regulatory standards and The Joint Commission accreditation standards, as well as how and when to apply them. This course is a must-attend for anyone new to the field and is an excellent refresher for current MSPs who want to enhance their knowledge of credentialing.  Participants will work through a series of online modules supplemented with five live sessions facilitated by experienced NAMSS instructors.

Instructors: Evelyn Starr-High, CPCS, CPMSM and Roxanne Chamberlain, MBA, FACHE, FMSP, CPMSM, CPCS, CPHQ

This course covers the following Core Functional Area(s) and Tomorrow's MSP Skillsets: 

Core Functional Area(s):

• Conducts, Participates In, and Maintains Primary Source Verification
  
• Conducts, Participates In, and Maintains Credentialing and Privileging
• Manages the Credentialing or Privileging Process
• Conducts, Participates In, and Maintains Current Clinical Competency Evaluations and Peer Review
• Complies with Accreditation and Regulatory Standards
• Manages Compliance with State and Federal Accreditation Standards and Regulatory Requirements
• Manages Departmental Operations
• Manages Provider Enrollment Process

Skillsets:

• Clinical Competence Evaluation
• Confidentiality
• Flexibility/Adaptability
• Legal
• Medical Staff Bylaws & Policies and Procedures
• Risk Management

This course includes access to the NAMSS Comparison Grid of Accreditation Standards Grid Product, which is a downloadable digital reference tool providing “plain-language” interpretations of the credentialing standards for The Joint Commission (TJV), the National Committee for Quality Assurance (NCQA), the Accreditation Commission for Health Care (ACHC), Det Norske Veritas (DNV), Utilization Review Accreditation Commission  (URAC), the Accreditation Association for Ambulatory Health Care  (AAAHC), American Association for Accreditation of Ambulatory Surgery Facilities (Quad A), the Health Resources and Services Administration (HRSA), the Center for Improvement in Healthcare Quality (CIHQ), as well as the Medicare Conditions of Participation.  

This product includes two versions of the grid: 

• The 2024 NAMSS Comparison of Accreditation Standards Grid**
  • Current with the Fall 2025 through Summer 2025 Exam Content Outlines for CPCS®, CPES, and CPMSM®. 
  • Last updated: August 2024.
• The 2025 NAMSS Comparison of Accreditation Standards Grid**
  • Current to standards released as of July 1, 2025. This grid will not be reflected on certification examinations until Fall of 2026 for CPCS®, CPES, and CPMSM®. 
  • Last Updated: September 2025.

**IMPORTANT: Individuals preparing to take the CPCS®, CPES, and/or CPMSM® exam(s) should review the candidate handbook for standards referenced in their appropriate examination window.

Live Session Dates:

• Session 1: Online modules only (No live session)
• Session 2: Monday, March 2, 2026 (2 pm-4 pm ET) 
• Session 3: Wednesday, March 4, 2026 (2 pm-4 pm ET) 
• Session 4: Monday, March 9, 2026 (2 pm-4 pm ET) 
• Session 5: Wednesday, March 11, 2026 (2 pm-4 pm ET) 
• Session 6: Monday, March 16, 2026 (2 pm-4 pm ET)

*Live sessions will be recorded and available for viewing, but make-up sessions will not be offered. Registration will be first-come, first-served. 

CE Credit Information: This course is eligible for 16 CE credits

2025 Registration Rates: Hover over the "Register" button in the top right corner to see the pricing

Join Nyleen Flores, BA, FMSP, CPMSM, CPCS, CPES, CPCO, CASC, on Thursday, February 19, 2026 at 1:00 pm ET for her presentation, "Navigating Provider Enrollment: Denied, Delayed or Paid"

Date/Time:

• Thursday, February 19, 2026 from 1:00 pm - 2:00 pm ET

Speaker(s): 

• Nyleen Flores, BA, FMSP, CPMSM, CPCS, CPES, CPCO, CASC

Description: 

• Provider enrollment may seem like paperwork, but in reality it is the lifeline that connects credentialed providers to payers, patients, and payments. When done right, it ensures smooth billing and strong compliance; when done wrong, it can mean months of denied claims, patient access issues, and lost revenue. In this session, we’ll pull back the curtain on the complexities highlighting real-world examples of pitfalls and payer quirks. We’ll also dive into the role of credentialing and recredentialing, and show how regular auditing can prevent costly mistakes. Participants will walk away with practical strategies to streamline their enrollment processes, improve financial stability, and keep providers practicing without interruption.

  Learning Objectives: 

• Explain the differences between credentialing, enrollment, and recredentialing—and why all three are critical to compliance and reimbursement.
• Identify the most common enrollment pitfalls across Medicare, Medicaid, and major commercial payers, including errors, delays, and shifting requirements.
• Apply proactive auditing and process-management strategies to reduce denials, accelerate reimbursement, and safeguard organizational revenue.

CEs:

• This webinar has been approved for 1.0 CE credit.

Cost:

• NAMSS members: Free
• Non-NAMSS members: $75

This webinar covers the following  Core Functional Area(s) and Tomorrow's MSP Skillsets: 

Core Functional Area(s)

• Manages Provider Enrollment Process
• Analyzes and Manages Data Verification
• Manages Compliance with State and Federal Accreditation Standards and Regulatory Requirements
• Manages Departmental Operations

Skillsets:

• Contracting
• Managed Care

Title: 

• NAMSS Member Forum: Maximizing Your Membership Impact - 2/12/2026

Description:

• Are you taking full advantage of the exclusive resources available to you? Join the Membership Committee for an interactive 60-minute session where we move beyond the basics to showcase four powerful tools designed to elevate your professional life. We will start by sharing how your feedback from last year’s Focus Groups is driving NAMSS initiatives, followed by an overview of the committees  that lead our association.

• The highlight of the session is a deep dive into four featured benefits: the Connection Zone, Mentor Match Program, Free Webinars, and the Job Description Builder. We’ll show you how to put these specific tools to work immediately. You will also have the opportunity to join breakouts rooms to share your goals and help us identify what resources you need most in the year ahead. Join us to connect with peers and sharpen your professional toolkit!

Who Should Attend:

• This forum is open to all NAMSS members—whether you’re new to NAMSS or have been a long-time member. If you're interested in learning more about your member benefits and connecting with others, this session is for you. 

What We’re Discussing:

We'll begin with an overview of the insight gleaned from the focus groups conducted last year. Then we'll move into a deeper dive covering the following member benefits. 

• Connection Zone
• Mentor Match Program
• Free Webinars
• Job Description Builder

After the deeper dive, attendees will move into open breakout sessions to discuss the benefits and help us identify what you need most in the year ahead. These informal conversations are a great way to ask questions, share feedback, and connect with other members in real time. We'll reconvene at the end to share key takeaways and insights from each group. 

CEs:

• This event is not eligible for CE credit.

Cost:

• NAMSS members: Free

The NAMSS Credentialing Specialist Certification Preparation Workshop is a live virtual two-week interactive course designed to help you assess your knowledge of the CPCS® exam content and identify areas in which additional study is necessary before you take the exam. This comprehensive workshop provides a high-level overview of the exam topics including credentialing and privileging; primary source verification; compliance with standards; and medical staff services operations reviewed from the perspective of a variety of health care settings including hospitals, managed care organizations, ambulatory care settings and CVOs.  Participants will work through a series of online modules supplemented with four live sessions facilitated by experienced NAMSS speakers. A key focus of the course is your development of a personalized study plan for post-workshop study and preparation to take the examination. The course includes comprehensive supplementary resources to help you prepare for the exam.

Instructors: Tracey Lopez, CPCS, CPMSM and Melissa Walters, MHA, FMSP, CPMSM, CPCS

This course covers the following Tomorrow's MSP® Core Functional Area(s) and Skillsets:

Core Functional Area(s):

• Conducts, Participates In, and Maintains Primary Source Verification      
• Conducts, Participates In, and Maintains Credentialing and Privileging
• Manages the Credentialing or Privileging Process
• Conducts, Participates In, and Maintains Current Clinical Competency Evaluations and Peer Review           
• Complies with Accreditation and Regulatory Standards
• Manages Compliance with State and Federal Accreditation Standards and Regulatory Requirements
• Manages Departmental Operations     
• Manages Provider Enrollment Process
• Facilitates Medical Staff Functions Analyzes and Manages Data

Skillsets:

• Analytical Thinking
• Clinical Competence Evaluation
• Confidentiality
• Database Management
• Flexibility/Adaptability
• Information Technology
• Legal
• Managed Care
• Medical Staff Bylaws & Policies and Procedures
• Professional Ethics
• Risk Management

This course includes access to the NAMSS Comparison Grid of Accreditation Standards Grid Product, which is a downloadable digital reference tool providing “plain-language” interpretations of the credentialing standards for The Joint Commission (TJV), the National Committee for Quality Assurance (NCQA), the Accreditation Commission for Health Care (ACHC), Det Norske Veritas (DNV), Utilization Review Accreditation Commission  (URAC), the Accreditation Association for Ambulatory Health Care  (AAAHC), American Association for Accreditation of Ambulatory Surgery Facilities (Quad A), the Health Resources and Services Administration (HRSA), the Center for Improvement in Healthcare Quality (CIHQ), as well as the Medicare Conditions of Participation.  

This product includes two versions of the grid: 

• The 2024 NAMSS Comparison of Accreditation Standards Grid**
  • Current with the Fall 2025 through Summer 2025 Exam Content Outlines for CPCS®, CPES, and CPMSM®. 
  • Last updated: August 2024.
• The 2025 NAMSS Comparison of Accreditation Standards Grid**
  • Current to standards released as of July 1, 2025. This grid will not be reflected on certification examinations until Fall of 2026 for CPCS®, CPES, and CPMSM®. 
  • Last Updated: September 2025.

**IMPORTANT: Individuals preparing to take the CPCS®, CPES, and/or CPMSM® exam(s) should review the candidate handbook for standards referenced in their appropriate examination window. This course teaches to the spring/summer 2026 examination content outline. For more information, please reference the candidate handbook

The Certification Commission of NAMSS (CCN) does not develop, administer, sponsor, endorse, or financially benefit from any type of exam review, preparatory course or published materials related to the content of the certification examinations. The purchase and/or use of any exam preparation material does not guarantee a passing score on the exam

Live Session Dates:

• Session 1: Tuesday, February 10, 2025 (2:00 - 4:00 pm ET)
  
• Session 2: Thursday, February 12, 2025 (2:00 - 4:00 pm ET)
• Session 3: Tuesday, February 17, 2025 (2:00 - 4:00 pm ET)
• Session 4: Thursday, February 19, 2025 (2:00 - 4:00 pm ET)

*Live sessions will be recorded and available for viewing, but make-up sessions will not be offered. Registration will be first-come, first-served. 

CE Credit Information: This course is eligible for 14 CEUs.

2025 Registration Rates: Hover over the "Register" button in the top right corner to see the pricing

Join Mark Hirschhorn, CPCS and the NAMSS Industry Benchmarks Task Force on Tuesday, February 10, 2026 at 1:00 pm ET for their presentation, "Introducing The New NAMSS Benchmarks Report"

Date/Time:

• Tuesday, February 10, 2026 from 1:00 pm - 2:00 pm ET

Speaker(s): 

• Mark Hirschhorn, CPCS
• NAMSS Industry Benchmarks Task Force

Description: 

• Join NAMSS for an exclusive first look at the soon-to-be released NAMSS Benchmark Data—the industry’s most comprehensive and trusted resource for insights into credentialing operations. This webinar will walk you through what’s new in the latest dataset, how the information was collected, and the ways healthcare organizations can use these benchmarks to drive strategic decision‑making.
• Our presenters, members of the NAMSS Industry Benchmarks Task Force, will highlight key findings, emerging patterns across the MSP profession, and practical applications for leaders seeking to evaluate staffing models, optimize performance, or advocate for resources within their organizations. Whether you're overseeing medical staff services, CVO services or Provider Enrollment, guiding process improvements, or shaping the future of your department, this session will give you the tools and context you need to leverage benchmark data with confidence.

  Learning Objectives: 

• Participants will learn what’s included in the updated NAMSS Benchmarks Report.
• Participants will gain insights on staffing, productivity, turnaround times, and more.
• Participants will learn how to interpret the data for your organization’s size, structure, and service model.
• Participants will learn how to access and apply the benchmark tools in your day‑to‑day work.

CEs:

• This webinar has been approved for 1.0 CE credit.

Cost:

• NAMSS members: Free
• Non-NAMSS members: $75

This webinar covers the following  Core Functional Area(s) and Tomorrow's MSP Skillsets: 

Core Functional Area(s)

• Manages Provider Enrollment Process
• Manages the Credentialing or Privileging Process
• Manages Departmental Operations
• Facilitates Medical Staff Functions

Skillsets:

• Analytical Thinking
• Change Management
• Communication
• Flexibility/Adaptability
• Performance Improvement
• Strategic Planning

This course is designed to provide a comprehensive understanding of provider enrollment within the healthcare landscape. Participants will gain the knowledge and skills necessary to navigate the complex regulatory and accreditation requirements that govern provider enrollment. The course emphasizes maintaining compliance, conducting enrollments and ongoing monitoring, and supporting effective departmental operations. Participants will engage in case-based discussions, real-world scenarios, and practical applications designed to support both new and experienced professionals working in medical staff services, provider credentialing, and healthcare operations. The curriculum aligns with industry standards and supports compliance with accrediting bodies and regulatory agencies.

Instructors: Charlene Frail-Mcgeever, CPCS, MBA, and Tiffany Long, BA, CPMSM, CPCS, FMSP

Course Learning Objectives:

By the end of this course, participants will be able to:

1. Describe the end-to-end provider enrollment process and identify key regulatory and payer requirements.
2. Apply federal and accreditation standards to maintain compliant enrollment practices.
3. Develop and implement ongoing monitoring strategies to ensure provider compliance and mitigate risk.
4. Support efficient departmental operations through communication, data management, and collaboration with key stakeholders.
5. Identify common challenges and apply best practices for resolving enrollment-related issues.

The Certification Commission of NAMSS (CCN) does not develop, administer, sponsor, endorse, or financially benefit from any type of exam review, preparatory course or published materials related to the content of the certification examinations. The purchase and/or use of any exam preparation material does not guarantee a passing score on the exam

Note: This course teaches to the fall 2026 examination content outline. For more information, please reference the candidate handbook

Live Session Dates:

• Session 1: Monday, January 26, 2026 (2:00 - 4:00 pm ET)
  
• Session 2: Wednesday, January 28, 2026 (2:00 - 4:00 pm ET)
• Session 3: Monday, February 2, 2026 (2:00 - 4:00 pm ET)
• Session 4: Wednesday, February 4, 2026 (2:00 - 4:00 pm ET)

*Live sessions will be recorded and available for viewing, but make-up sessions will not be offered. Registration will be first-come, first-served. 

CE Credit Information: This course is eligible for 10 CEUs.

2025 Registration Rates: Hover over the "Register" button in the top right corner to see the pricing

Listen to the Tomorrow's MSP Podcast: Season 6, Episode 6:  Volunteerism in Healthcare and the Community then purchase this quiz and earn 80% or higher to receive 1.0 CE credit.

CEs:

• This course has been approved for 1 CE credit

Cost: 

• Hover over the "Register" button in the top right corner to see the price

Listen to the Tomorrow's MSP Podcast, Proud to Be an MSP Miniseries: Episode 1, then purchase this quiz and earn 80% or higher to receive 1.0 CE credit.

CEs:

• This course has been approved for 1 CE credit

Cost: 

• Hover over the "Register" button in the top right corner to see the price

Listen to the Tomorrow's MSP Podcast: Season 6, Episode 5: Shaping Tomorrow: Delegated Credentialing and Credentialing by Proxy in the MSP World then purchase this quiz and earn 80% or higher to receive 1.0 CE credit.

CEs:

• This course has been approved for 1 CE credit

Cost: 

• Hover over the "Register" button in the top right corner to see the price

Watch the recording of "Stronger Together: Bridging OR Staff, Peer Review, and Medical Staff Office for Quality, Safety, and Compliance in Surgical Care" by Nyleen I. Flores, FMSP, CPMSM, CPCS, CPCO, CASC. Then, complete the quiz and earn 80% or higher to receive CE credit. 

Title: 

• Stronger Together: Bridging OR Staff, Peer Review, and Medical Staff Office for Quality, Safety, and Compliance in Surgical Care

Speaker(s): 

• Nyleen I. Flores, FMSP, CPMSM, CPCS, CPCO, CASC

Description: 

• Collaboration between the operating room (OR) staff, peer review team, and medical staff office is essential to ensuring high-quality, safe patient care while maintaining compliance with regulatory standards. This session will delve into the interconnected roles of these teams and how their seamless coordination impacts patient outcomes and operational success. Attendees will explore strategies for fostering effective communication, aligning workflows, and addressing challenges such as privileging, quality monitoring, and peer review processes. Through real-world examples and actionable insights, participants will learn how to create a culture of collaboration that prioritizes patient safety, meets regulatory requirements, and supports excellence in surgical care.

Learning objectives: 

• Understand the Roles and Responsibilities of Key Teams
• Identify Strategies to Foster Effective Collaboration 
• Apply Best Practices to Ensure Compliance and Improve Patient Outcomes

This course covers the following Tomorrow's MSP® Skillsets: 

• Analytical Thinking
• Relationship Building
• Risk Management
• Clinical Competence
• Quality Review/Quality

CE Credits: 

• This conference recording is eligible for 1.0 CE