This two-and-a-half week, live interactive course will present the foundational elements of credentialing in an acute care (hospital) setting with a primary focus on the CMS regulatory standards and The Joint Commission accreditation standards, as well as how and when to apply them. This course is a must-attend for anyone new to the field and is an excellent refresher for current MSPs who want to enhance their knowledge of credentialing.  Participants will work through a series of online modules supplemented with five live sessions facilitated by experienced NAMSS speakers.

Instructors: Veta R. Gayle, MBA, CPCS, CPMSM and John Pastrano, BBA, CPMSM, CPCS

This course covers the following Core Functional Area(s) and Tomorrow's MSP Skillsets: 

Core Functional Area(s):

• Conducts, Participates In, and Maintains Primary Source Verification
  
• Conducts, Participates In, and Maintains Credentialing and Privileging
• Manages the Credentialing or Privileging Process
• Conducts, Participates In, and Maintains Current Clinical Competency Evaluations and Peer Review
• Complies with Accreditation and Regulatory Standards
• Manages Compliance with State and Federal Accreditation Standards and Regulatory Requirements
• Manages Departmental Operations
• Manages Provider Enrollment Process

Skillsets:

• Clinical Competence Evaluation
• Confidentiality
• Flexibility/Adaptability
• Legal
• Medical Staff Bylaws & Policies and Procedures
• Risk Management

This course includes access to the NAMSS Comparison Grid of Accreditation Standards Grid Product, which is a downloadable digital reference tool providing “plain-language” interpretations of the credentialing standards for The Joint Commission (TJV), the National Committee for Quality Assurance (NCQA), the Accreditation Commission for Health Care (ACHC), Det Norske Veritas (DNV), Utilization Review Accreditation Commission  (URAC), the Accreditation Association for Ambulatory Health Care  (AAAHC), American Association for Accreditation of Ambulatory Surgery Facilities (Quad A), the Health Resources and Services Administration (HRSA), the Center for Improvement in Healthcare Quality (CIHQ), as well as the Medicare Conditions of Participation.  

This product includes two versions of the grid: 

• The 2024 NAMSS Comparison of Accreditation Standards Grid**
  • Current with the Fall 2025 through Summer 2025 Exam Content Outlines for CPCS®, CPES, and CPMSM®. 
  • Last updated: August 2024.
• The 2025 NAMSS Comparison of Accreditation Standards Grid**
  • Current to standards released as of July 1, 2025. This grid will not be reflected on certification examinations until Fall of 2026 for CPCS®, CPES, and CPMSM®. 
  • Last Updated: September 2025.

**IMPORTANT: Individuals preparing to take the CPCS®, CPES, and/or CPMSM® exam(s) should review the candidate handbook for standards referenced in their appropriate examination window.

Live Session Dates:

• Session 1: Online modules only (No live session)
• Session 2: Tuesday, June 2, 2025 (2.30 pm-4.30 pm ET) 
• Session 3: Thursday, June 4, 2025 (2.30 pm-4.30 pm ET) 
• Session 4: Tuesday, June 9, 2025 (2.30 pm-4.30 pm ET) 
• Session 5: Thursday, June 11, 2025 (2.30 pm-4.30 pm ET) 
• Session 6: Tuesday, June 16, 2025 (2.30 pm-4.30 pm ET)

*Live sessions will be recorded and available for viewing, but make-up sessions will not be offered. Registration will be first-come, first-served. 

CE Credit Information: This course is eligible for 16 CE credits

2025 Registration Rates: Hover over the "Register" button in the top right corner to see the pricing

This course is designed to provide a comprehensive understanding of provider enrollment within the healthcare landscape. Participants will gain the knowledge and skills necessary to navigate the complex regulatory and accreditation requirements that govern provider enrollment. The course emphasizes maintaining compliance, conducting enrollments and ongoing monitoring, and supporting effective departmental operations. Participants will engage in case-based discussions, real-world scenarios, and practical applications designed to support both new and experienced professionals working in medical staff services, provider credentialing, and healthcare operations. The curriculum aligns with industry standards and supports compliance with accrediting bodies and regulatory agencies.

Note: This course teaches to the fall 2026 examination content outline and Spring 2027 certification exam windows. For more information, please reference the candidate handbook

Instructors: Charlene Frail-Mcgeever, CPCS, MBA, and Tiffany Long, BA, CPMSM, CPCS, FMSP

Course Learning Objectives:

By the end of this course, participants will be able to:

1. Describe the end-to-end provider enrollment process and identify key regulatory and payer requirements.
2. Apply federal and accreditation standards to maintain compliant enrollment practices.
3. Develop and implement ongoing monitoring strategies to ensure provider compliance and mitigate risk.
4. Support efficient departmental operations through communication, data management, and collaboration with key stakeholders.
5. Identify common challenges and apply best practices for resolving enrollment-related issues.

The Certification Commission of NAMSS (CCN) does not develop, administer, sponsor, endorse, or financially benefit from any type of exam review, preparatory course or published materials related to the content of the certification examinations. The purchase and/or use of any exam preparation material does not guarantee a passing score on the exam

Live Session Dates:

• Session 1: Tuesday, May 12, 2026 (2:00 - 4:00 pm ET)
  
• Session 2: Thursday, May 14, 2026 (2:00 - 4:00 pm ET)
• Session 3: Tuesday, May 19, 2026 (2:00 - 4:00 pm ET)
• Session 4: Thursday, May 21, 2026 (2:00 - 4:00 pm ET)

*Live sessions will be recorded and available for viewing, but make-up sessions will not be offered. Registration will be first-come, first-served. 

CE Credit Information: This course is eligible for 10 CEUs.

2025 Registration Rates: Hover over the "Register" button in the top right corner to see the pricing

The NAMSS Credentialing Specialist Certification Preparation Workshop is a live virtual two-week interactive course designed to help you assess your knowledge of the CPCS® exam content and identify areas in which additional study is necessary before you take the exam. This comprehensive workshop provides a high-level overview of the exam topics including credentialing and privileging; primary source verification; compliance with standards; and medical staff services operations reviewed from the perspective of a variety of health care settings including hospitals, managed care organizations, ambulatory care settings and CVOs.  Participants will work through a series of online modules supplemented with four live sessions facilitated by experienced NAMSS speakers. A key focus of the course is your development of a personalized study plan for post-workshop study and preparation to take the examination. The course includes comprehensive supplementary resources to help you prepare for the exam.

Note: This course teaches to the Fall 2026 and Spring 2027 certification exam windows. 

Instructors: Kay Brown, CPCS, CPMSM and Evelyn Starr-High, CPCS, CPMSM

This course covers the following Tomorrow's MSP® Core Functional Area(s) and Skillsets:

Core Functional Area(s):

• Conducts, Participates In, and Maintains Primary Source Verification      
• Conducts, Participates In, and Maintains Credentialing and Privileging
• Manages the Credentialing or Privileging Process
• Conducts, Participates In, and Maintains Current Clinical Competency Evaluations and Peer Review           
• Complies with Accreditation and Regulatory Standards
• Manages Compliance with State and Federal Accreditation Standards and Regulatory Requirements
• Manages Departmental Operations     
• Manages Provider Enrollment Process
• Facilitates Medical Staff Functions Analyzes and Manages Data

Skillsets:

• Analytical Thinking
• Clinical Competence Evaluation
• Confidentiality
• Database Management
• Flexibility/Adaptability
• Information Technology
• Legal
• Managed Care
• Medical Staff Bylaws & Policies and Procedures
• Professional Ethics
• Risk Management

This course includes access to the NAMSS Comparison Grid of Accreditation Standards Grid Product, which is a downloadable digital reference tool providing “plain-language” interpretations of the credentialing standards for The Joint Commission (TJV), the National Committee for Quality Assurance (NCQA), the Accreditation Commission for Health Care (ACHC), Det Norske Veritas (DNV), Utilization Review Accreditation Commission  (URAC), the Accreditation Association for Ambulatory Health Care  (AAAHC), American Association for Accreditation of Ambulatory Surgery Facilities (Quad A), the Health Resources and Services Administration (HRSA), the Center for Improvement in Healthcare Quality (CIHQ), as well as the Medicare Conditions of Participation.  

This product includes two versions of the grid: 

• The 2024 NAMSS Comparison of Accreditation Standards Grid**
  • Current with the Fall 2025 through Summer 2025 Exam Content Outlines for CPCS®, CPES, and CPMSM®. 
  • Last updated: August 2024.
• The 2025 NAMSS Comparison of Accreditation Standards Grid**
  • Current to standards released as of July 1, 2025. This grid will not be reflected on certification examinations until Fall of 2026 for CPCS®, CPES, and CPMSM®. 
  • Last Updated: September 2025.

**IMPORTANT: Individuals preparing to take the CPCS®, CPES, and/or CPMSM® exam(s) should review the candidate handbook for standards referenced in their appropriate examination window. This course teaches to the fall 2026 examination content outline. For more information, please reference the candidate handbook

The Certification Commission of NAMSS (CCN) does not develop, administer, sponsor, endorse, or financially benefit from any type of exam review, preparatory course or published materials related to the content of the certification examinations. The purchase and/or use of any exam preparation material does not guarantee a passing score on the exam

Live Session Dates:

• Session 1: Monday, May 4, 2025 (2:00 - 4:00 pm ET)
  
• Session 2: Wednesday, May 6, 2025 (2:00 - 4:00 pm ET)
• Session 3: Monday, May 11, 2025 (2:00 - 4:00 pm ET)
• Session 4: Wednesday, May 13, 2025 (2:00 - 4:00 pm ET)

*Live sessions will be recorded and available for viewing, but make-up sessions will not be offered. Registration will be first-come, first-served. 

CE Credit Information: This course is eligible for 14 CEUs.

2025 Registration Rates: Hover over the "Register" button in the top right corner to see the pricing

Join Tawna Knight, CPCS, on Thursday, April 23, 2026 at 2:00 pm ET for her presentation, "Aligning Contracts with Payer Performance for Better Outcomes"

Date/Time:

• Thursday, April 23, 2026 at 2:00 pm - 3:00 pm ET

Speaker(s): 

• Tawna Knight, CPCS

Description: 

• This session explores strategies for improving payer accountability through effective contracting, accurate provider enrollment, and performance monitoring. Participants will learn how to leverage delegation agreements, build strong payer relationships, and use data-driven scorecards to create a culture of accountability.

  Learning Objectives: 

• Explain the differences between delegated and non-delegated enrollment processes and their impact on revenue cycle and patient satisfaction.
• Identify key components of payer contracts that influence credentialing and reimbursement timelines.
• Apply strategies for monitoring payer performance using scorecards and audits.
• Develop approaches for building collaborative relationships with payors to resolve issues and negotiate improvements.

CEs:

• This webinar has been approved for 1.0 CE credit.

Cost:

• NAMSS members: Free
• Non-NAMSS members: $75

This webinar covers the following  Core Functional Area(s) and Tomorrow's MSP Skillsets: 

Core Functional Area(s)

• Manages Provider Enrollment Process
• Manages Departmental Operations

Skillsets:

• Budget/Finance
• Communication
• Contracting
• Information Technology
• Managed Care
• Performance Improvement
• Strategic Planning

The NAMSS Medical Services Management (CPMSM®) Certification Preparation Workshop is a two-week interactive program designed to help you assess your knowledge of the CPMSM exam content areas and identify areas in which additional study may be necessary before you take the exam. This comprehensive workshop provides a high-level overview of the exam topics including, but not limited to accreditation and regulatory compliance; management of the credentialing processes; privileging; enrollment; medical staff services administration; risk management; information management; and medical staff services operations, reviewed from the perspective of a variety of health care settings including hospitals, managed care organizations, ambulatory care settings and CVOs. 

Participants will work through a series of online modules supplemented with four live sessions facilitated by experienced NAMSS instructors. A key focus of the course is your development of a personalized study plan for post-workshop study and preparation to take the examination. The course includes access to supplementary resources to help you prepare for the exam.

Note: This course teaches to the fall 2026 examination content outline and Spring 2027 certification exam windows. For more information, please reference the candidate handbook.

Instructors: Constance E. Riedel, BS, CPMSM, CPCS, FMSP and Melissa Walters, MHA, FMSP, CPMSM, CPCS

This course covers the following Tomorrow's MSP® Core Functional Area(s) and Skillsets:

Core Functional Area(s):

• Conducts, Participates In, and Maintains Primary Source Verification       
• Conducts, Participates In, and Maintains Credentialing and Privileging     
• Manages the Credentialing or Privileging Process
• Conducts, Participates In, and Maintains Current Clinical Competency Evaluations and Peer Review          
• Complies with Accreditation and Regulatory Standards  
• Manages Compliance with State and Federal Accreditation Standards and Regulatory Requirements
• Manages Departmental Operations        
• Manages Provider Enrollment Process   
• Facilitates Medical Staff Functions Analyzes and Manages Data 

Skillsets:

• Analytical Thinking
• Budget/Finance
• Change Management
• Clinical Competence Evaluation
• Confidentiality
• Database Management
• Flexibility/Adaptability
• Information Technology
• Legal
• Managed Care
• Medical Staff Bylaws & Policies and Procedures
• Medical Staff Wellness 
• Professional Ethics
• Quality Review/Quality 
• Risk Management

This course includes access to the NAMSS Comparison Grid of Accreditation Standards Grid Product, which is a downloadable digital reference tool providing “plain-language” interpretations of the credentialing standards for The Joint Commission (TJV), the National Committee for Quality Assurance (NCQA), the Accreditation Commission for Health Care (ACHC), Det Norske Veritas (DNV), Utilization Review Accreditation Commission  (URAC), the Accreditation Association for Ambulatory Health Care  (AAAHC), American Association for Accreditation of Ambulatory Surgery Facilities (Quad A), the Health Resources and Services Administration (HRSA), the Center for Improvement in Healthcare Quality (CIHQ), as well as the Medicare Conditions of Participation.  

This product includes two versions of the grid: 

• The 2024 NAMSS Comparison of Accreditation Standards Grid**
  • Current with the Fall 2025 through Summer 2025 Exam Content Outlines for CPCS®, CPES, and CPMSM®. 
  • Last updated: August 2024.

• The 2025 NAMSS Comparison of Accreditation Standards Grid**
  • Current to standards released as of July 1, 2025. This grid will not be reflected on certification examinations until Fall of 2026 for CPCS®, CPES, and CPMSM®. 
  • Last Updated: September 2025.

**IMPORTANT: Individuals preparing to take the CPCS®, CPES, and/or CPMSM® exam(s) should review the candidate handbook for standards referenced in their appropriate examination window. 

Note: The Certification Commission of NAMSS (CCN) does not develop, administer, sponsor, endorse, or financially benefit from any type of exam review, preparatory course or published materials related to the content of the certification examinations. The purchase and/or use of any exam preparation material does not guarantee a passing score on the exam.

Live Session Dates:

• Session 1:  Tuesday, April 21, 2026 (2pm - 4pm ET) 
• Session 2:  Thursday, April 23, 2026 (2pm - 4pm ET)
• Session 3:  Tuesday, April 28, 2026 (2pm - 4pm ET)
• Session 4: Thursday, April 30,2026(2 pm - 4pm ET)

*Live sessions will be recorded and available for viewing, but make-up sessions will not be offered. Registration will be first-come, first-served. 

CE Credit Information: This course is eligible for 14 CE credits

2025 Registration Rates: Hover over the "Register" button in the top right corner to see the pricing

Join DeLaine Christie, CPCS, CPMSM, FMSP, and Victor Vargas, MD, CPE, on Tuesday, March 17, 2026 at 12:00 pm ET for their presentation, "Collaboration in Action: How MSPs and CMOs Move the Organization Forward"

Date/Time:

• Tuesday, March 17, 2026 at 12:00 pm - 1:00 pm ET

Speaker(s): 

• DeLaine Christie, CPCS, CPMSM, FMSP
• Victor Vargas, MD, MBA, CPE

Description: 

• This session offers a behind-the-scenes look at how Medical Staff Professionals and Chief Medical Officers partner day to day to support safe, high‑quality patient care. Through real-world examples, presenters explore how trust, communication, and shared accountability drive effective medical staff operations and organizational success. Attendees will gain practical insights into strengthening MSP–CMO collaboration to advance strategy, streamline processes, and lead with impact.

  Learning Objectives: 

• Describe the complementary roles of Medical Staff Professionals and Chief Medical Officers in supporting medical staff governance and organizational priorities.
• Identify key practices that strengthen MSP–CMO collaboration through effective communication, trust, and shared accountability.
• Recognize common challenges and solutions in MSP–CMO partnerships using real‑world examples.
• Apply practical strategies to enhance collaboration between medical staff services and executive leadership in their own organizations.

CEs:

• This webinar has been approved for 1.0 CE credit.

Cost:

• NAMSS members: Free
• Non-NAMSS members: $75

This webinar covers the following  Core Functional Area(s) and Tomorrow's MSP Skillsets: 

Core Functional Area(s)

• Facilitates Medical Staff Functions

Skillsets:

• Communication
• Flexibility/Adaptability
• Professional Presence
• Relationship Building

This two-and-a-half week, live interactive course will present the foundational elements of credentialing in an acute care (hospital) setting with a primary focus on the CMS regulatory standards and The Joint Commission accreditation standards, as well as how and when to apply them. This course is a must-attend for anyone new to the field and is an excellent refresher for current MSPs who want to enhance their knowledge of credentialing.  Participants will work through a series of online modules supplemented with five live sessions facilitated by experienced NAMSS instructors.

Instructors: Evelyn Starr-High, CPCS, CPMSM and Roxanne Chamberlain, MBA, FACHE, FMSP, CPMSM, CPCS, CPHQ

This course covers the following Core Functional Area(s) and Tomorrow's MSP Skillsets: 

Core Functional Area(s):

• Conducts, Participates In, and Maintains Primary Source Verification
  
• Conducts, Participates In, and Maintains Credentialing and Privileging
• Manages the Credentialing or Privileging Process
• Conducts, Participates In, and Maintains Current Clinical Competency Evaluations and Peer Review
• Complies with Accreditation and Regulatory Standards
• Manages Compliance with State and Federal Accreditation Standards and Regulatory Requirements
• Manages Departmental Operations
• Manages Provider Enrollment Process

Skillsets:

• Clinical Competence Evaluation
• Confidentiality
• Flexibility/Adaptability
• Legal
• Medical Staff Bylaws & Policies and Procedures
• Risk Management

This course includes access to the NAMSS Comparison Grid of Accreditation Standards Grid Product, which is a downloadable digital reference tool providing “plain-language” interpretations of the credentialing standards for The Joint Commission (TJV), the National Committee for Quality Assurance (NCQA), the Accreditation Commission for Health Care (ACHC), Det Norske Veritas (DNV), Utilization Review Accreditation Commission  (URAC), the Accreditation Association for Ambulatory Health Care  (AAAHC), American Association for Accreditation of Ambulatory Surgery Facilities (Quad A), the Health Resources and Services Administration (HRSA), the Center for Improvement in Healthcare Quality (CIHQ), as well as the Medicare Conditions of Participation.  

This product includes two versions of the grid: 

• The 2024 NAMSS Comparison of Accreditation Standards Grid**
  • Current with the Fall 2025 through Summer 2025 Exam Content Outlines for CPCS®, CPES, and CPMSM®. 
  • Last updated: August 2024.
• The 2025 NAMSS Comparison of Accreditation Standards Grid**
  • Current to standards released as of July 1, 2025. This grid will not be reflected on certification examinations until Fall of 2026 for CPCS®, CPES, and CPMSM®. 
  • Last Updated: September 2025.

**IMPORTANT: Individuals preparing to take the CPCS®, CPES, and/or CPMSM® exam(s) should review the candidate handbook for standards referenced in their appropriate examination window.

Live Session Dates:

• Session 1: Online modules only (No live session)
• Session 2: Monday, March 2, 2026 (2 pm-4 pm ET) 
• Session 3: Wednesday, March 4, 2026 (2 pm-4 pm ET) 
• Session 4: Monday, March 9, 2026 (2 pm-4 pm ET) 
• Session 5: Wednesday, March 11, 2026 (2 pm-4 pm ET) 
• Session 6: Monday, March 16, 2026 (2 pm-4 pm ET)

*Live sessions will be recorded and available for viewing, but make-up sessions will not be offered. Registration will be first-come, first-served. 

CE Credit Information: This course is eligible for 16 CE credits

2025 Registration Rates: Hover over the "Register" button in the top right corner to see the pricing

Join Nyleen Flores, BA, FMSP, CPMSM, CPCS, CPES, CPCO, CASC, on Thursday, February 19, 2026 at 1:00 pm ET for her presentation, "Navigating Provider Enrollment: Denied, Delayed or Paid"

Date/Time:

• Thursday, February 19, 2026 from 1:00 pm - 2:00 pm ET

Speaker(s): 

• Nyleen Flores, BA, FMSP, CPMSM, CPCS, CPES, CPCO, CASC

Description: 

• Provider enrollment may seem like paperwork, but in reality it is the lifeline that connects credentialed providers to payers, patients, and payments. When done right, it ensures smooth billing and strong compliance; when done wrong, it can mean months of denied claims, patient access issues, and lost revenue. In this session, we’ll pull back the curtain on the complexities highlighting real-world examples of pitfalls and payer quirks. We’ll also dive into the role of credentialing and recredentialing, and show how regular auditing can prevent costly mistakes. Participants will walk away with practical strategies to streamline their enrollment processes, improve financial stability, and keep providers practicing without interruption.

  Learning Objectives: 

• Explain the differences between credentialing, enrollment, and recredentialing—and why all three are critical to compliance and reimbursement.
• Identify the most common enrollment pitfalls across Medicare, Medicaid, and major commercial payers, including errors, delays, and shifting requirements.
• Apply proactive auditing and process-management strategies to reduce denials, accelerate reimbursement, and safeguard organizational revenue.

CEs:

• This webinar has been approved for 1.0 CE credit.

Cost:

• NAMSS members: Free
• Non-NAMSS members: $75

This webinar covers the following  Core Functional Area(s) and Tomorrow's MSP Skillsets: 

Core Functional Area(s)

• Manages Provider Enrollment Process
• Analyzes and Manages Data Verification
• Manages Compliance with State and Federal Accreditation Standards and Regulatory Requirements
• Manages Departmental Operations

Skillsets:

• Contracting
• Managed Care

The NAMSS Benchmark Report offers the most comprehensive, data driven look at today’s medical services profession. Drawing on insights from professionals across the country, this report highlights key trends, workforce realities, operational challenges, and emerging opportunities shaping the future of credentialing, privileging, and provider enrollment. This report covers: 

• FTEs per Provider/File 
• Initial Credentialing Timing 
• Recredentialing Timing 

As the healthcare landscape continues to evolve, the Benchmark Report serves as an essential resource for leaders and teams seeking to evaluate performance, make informed decisions, and align their operations with national standards. Whether you are assessing staffing models, identifying process improvements, or advocating for the strategic value of MSPs within your organization, the findings in this report provide actionable, real world guidance.

NAMSS is proud to present this year’s Benchmark Report as part of our ongoing commitment to elevating the profession, supporting data driven decision making, and empowering MSPs at every level. We hope this report helps you better understand where the industry stands today—and where it’s headed next.

Download the NAMSS Benchmark Report today! 

Cost: 

• Members: Free
• Non-Members: $99 

Join Conference Committee Chair Mallorie Merboth and NAMSS staff to learn more about the newly opened abstract submission process for the NAMSS 50th Annual Conference taking place in New Orleans, Louisiana from October 18 - October 21, 2026.  Participants will gain valuable insights into the NAMSS conference abstract submission process, learn how to craft compelling abstracts that stand out, and how to use the NAMSS Call for Abstracts platform. We’ll also discuss session formats designed to encourage more interactive and engaging presentations. Whether you're a first-time submitter or looking to elevate your abstract, this session will provide the tools and inspiration to confidently submit your ideas for NAMSS conferences. A recording of the webinar will be made available 24 hours after the event.

Note: This webinar is NOT eligible for C.E