This two-and-a-half week, live interactive course will present the foundational elements of credentialing in an acute care (hospital) setting with a primary focus on the CMS regulatory standards and The Joint Commission accreditation standards, as well as how and when to apply them. This course is a must-attend for anyone new to the field and is an excellent refresher for current MSPs who want to enhance their knowledge of credentialing.  Participants will work through a series of online modules supplemented with five live sessions facilitated by experienced NAMSS speakers.

Instructors: Melissa Walters, MHA, FMSP, CPMSM, CPCS and Tiffany Long, BA, CPMSM, CPCS, FMSP

This course covers the following Core Functional Area(s) and Tomorrow's MSP Skillsets: 

Core Functional Area(s):

• Conducts, Participates In, and Maintains Primary Source Verification
  
• Conducts, Participates In, and Maintains Credentialing and Privileging
• Manages the Credentialing or Privileging Process
• Conducts, Participates In, and Maintains Current Clinical Competency Evaluations and Peer Review
• Complies with Accreditation and Regulatory Standards
• Manages Compliance with State and Federal Accreditation Standards and Regulatory Requirements
• Manages Departmental Operations
• Manages Provider Enrollment Process

Skillsets:

• Clinical Competence Evaluation
• Confidentiality
• Flexibility/Adaptability
• Legal
• Medical Staff Bylaws & Policies and Procedures
• Risk Management

Live Session Dates:

• Session 1: Online modules only (No live session)
• Session 2: Tuesday, March 11, 2025 (2pm-4pm ET) 
• Session 3: Thursday, March 13, 2025 (2pm-4pm ET) 
• Session 4: Tuesday, March 18, 2025 (2pm-4pm ET) 
• Session 5: Thursday, March 20, 2025 (2pm-4pm ET) 
• Session 6: Tuesday, March 25, 2025 (2pm-4pm ET)

*Live sessions will be recorded and available for viewing, but make-up sessions will not be offered. Registration will be first-come, first-served. 

CE Credit Information: This course is eligible for 16 CE credits

2025 Registration Rates: Hover over the "Register" button in the top right corner to see the pricing

The NAMSS Medical Services Management (CPMSM®) Certification Preparation Workshop is a two-week interactive program designed to help you assess your knowledge of the CPMSM exam content areas and identify areas in which additional study may be necessary before you take the exam. This comprehensive workshop provides a high-level overview of the exam topics including, but not limited to accreditation and regulatory compliance; management of the credentialing processes; privileging; enrollment; medical staff services administration; risk management; information management; and medical staff services operations, reviewed from the perspective of a variety of health care settings including hospitals, managed care organizations, ambulatory care settings and CVOs. 

Participants will work through a series of online modules supplemented with four live sessions facilitated by experienced NAMSS instructors. A key focus of the course is your development of a personalized study plan for post-workshop study and preparation to take the examination. The course includes access to supplementary resources to help you prepare for the exam.

Instructors: Constance E. Riedel, BS, CPMSM, CPCS, FMSP and Kay Brown, CPCS, CPMSM

This course covers the following Tomorrow's MSP® Core Functional Area(s) and Skillsets:

Core Functional Area(s):

• Conducts, Participates In, and Maintains Primary Source Verification       
• Conducts, Participates In, and Maintains Credentialing and Privileging     
• Manages the Credentialing or Privileging Process
• Conducts, Participates In, and Maintains Current Clinical Competency Evaluations and Peer Review          
• Complies with Accreditation and Regulatory Standards  
• Manages Compliance with State and Federal Accreditation Standards and Regulatory Requirements
• Manages Departmental Operations        
• Manages Provider Enrollment Process   
• Facilitates Medical Staff Functions Analyzes and Manages Data 

Skillsets:

• Analytical Thinking
• Budget/Finance
• Change Management
• Clinical Competence Evaluation
• Confidentiality
• Database Management
• Flexibility/Adaptability
• Information Technology
• Legal
• Managed Care
• Medical Staff Bylaws & Policies and Procedures
• Medical Staff Wellness 
• Professional Ethics
• Quality Review/Quality 
• Risk Management

Note: The Certification Commission of NAMSS (CCN) does not develop, administer, sponsor, endorse, or financially benefit from any type of exam review, preparatory course or published materials related to the content of the certification examinations. The purchase and/or use of any exam preparation material does not guarantee a passing score on the exam.

Live Session Dates:

• Session 1:  Tuesday, February 11, 2025 (2pm - 4pm ET) 
• Session 2:  Thursday, February 13, 2025 (2pm - 4pm ET)
• Session 3: Tuesday, February 18, 2025 (2pm - 4pm ET)
• Session 4: Thursday, February 20, 2025 (2pm - 4pm ET)

*Live sessions will be recorded and available for viewing, but make-up sessions will not be offered. Registration will be first-come, first-served. 

CE Credit Information: This course is eligible for 14 CE credits

2025 Registration Rates: Hover over the "Register" button in the top right corner to see the pricing

The NAMSS Credentialing Specialist Certification Preparation Workshop is a live virtual two-week interactive course designed to help you assess your knowledge of the CPCS® exam content and identify areas in which additional study is necessary before you take the exam. This comprehensive workshop provides a high-level overview of the exam topics including credentialing and privileging; primary source verification; compliance with standards; and medical staff services operations reviewed from the perspective of a variety of health care settings including hospitals, managed care organizations, ambulatory care settings and CVOs.  Participants will work through a series of online modules supplemented with four live sessions facilitated by experienced NAMSS speakers. A key focus of the course is your development of a personalized study plan for post-workshop study and preparation to take the examination. The course includes comprehensive supplementary resources to help you prepare for the exam.

Instructors: Faith Rhoades, MMHC, CPMSM, CPCS, FMSP, Evelyn Starr-High, CPCS, CPMSM

This course covers the following Tomorrow's MSP® Core Functional Area(s) and Skillsets:

Core Functional Area(s):

• Conducts, Participates In, and Maintains Primary Source Verification      
• Conducts, Participates In, and Maintains Credentialing and Privileging
• Manages the Credentialing or Privileging Process
• Conducts, Participates In, and Maintains Current Clinical Competency Evaluations and Peer Review           
• Complies with Accreditation and Regulatory Standards
• Manages Compliance with State and Federal Accreditation Standards and Regulatory Requirements
• Manages Departmental Operations     
• Manages Provider Enrollment Process
• Facilitates Medical Staff Functions Analyzes and Manages Data

Skillsets:

• Analytical Thinking
• Clinical Competence Evaluation
• Confidentiality
• Database Management
• Flexibility/Adaptability
• Information Technology
• Legal
• Managed Care
• Medical Staff Bylaws & Policies and Procedures
• Professional Ethics
• Risk Management

The Certification Commission of NAMSS (CCN) does not develop, administer, sponsor, endorse, or financially benefit from any type of exam review, preparatory course or published materials related to the content of the certification examinations. The purchase and/or use of any exam preparation material does not guarantee a passing score on the exam

Live Session Dates:

• Session 1: Monday, February 3, 2025 (2:00 - 4:00 pm ET)
  
• Session 2: Wednesday, February 5, 2025 (2:00 - 4:00 pm ET)
• Session 3: Monday, February, 10, 2025 (2:00 - 4:00 pm ET)
• Session 4: Wednesday, February, 12, 2025 (2:00 - 4:00 pm ET)

*Live sessions will be recorded and available for viewing, but make-up sessions will not be offered. Registration will be first-come, first-served. 

CE Credit Information: This course is eligible for 14 CEUs.

2025 Registration Rates: Hover over the "Register" button in the top right corner to see the pricing

This Proficiency in Practice Course is designed to provide healthcare professionals with a thorough understanding of peer review and performance review processes, their significance in maintaining high standards of care, and practical applications within healthcare organizations. Each session builds on the last, starting with foundational knowledge, followed by an in-depth analysis, and concluding with real-world case studies and common pitfalls to avoid.

Session 1: Introduction to Peer Review and Performance Review 

Duration: 1 hour

Date & Time: December 3, 2024 1pm ET

In the first session, participants will be introduced to the essential concepts tied to peer review and performance review. Attendees will leave understanding why peer review and performance review are important in healthcare quality assurance and regulatory compliance. Key terminology and the roles of different hospital departments will be explored.

Learning Objectives:

• Understand the basics of peer review and performance review.
• Familiarize with terminology used by accrediting bodies.
• Identify the departments and individuals responsible for these processes in hospitals.

Session 2: Deep Dive into Peer Review and Performance Review 

Duration: 1 hour

Date & Time: December 10, 2024 1pm ET

This session offers a detailed examination of the peer and performance review processes, including specific tools, methodologies, and their expected impact on clinical outcomes. Attendees will gain practical insights into how these reviews are conducted, how to measure performance, and how to document protocols and results to comply with applicable laws, regulations and accreditation standards. 

 Learning Objectives:

• Explore the detailed processes of peer and performance reviews.
• Understand the methodologies and tools used in these reviews.
• Analyze the impact of reviews on clinical outcomes and staff development.

Session 3: Common Pitfalls and Case Studies 

Duration: 1 hour

Date & Time: December 17, 2024 1pm ET

The final session focuses on common challenges encountered during peer and performance reviews, using case studies to highlight best practices and mistakes to avoid. Attendees will learn how to address these challenges and apply lessons learned from real-world examples.

Learning Objectives:

• Identify and address common pitfalls in peer and performance reviews.
• Learn from real-world case studies to improve review processes.
• Develop strategies to overcome challenges and enhance effectiveness.

 Price

Members: $299

Non-Members: $389

Listen to the Tomorrow's MSP Podcast Episode, "Leading the Change for 2025". Then, purchase this quiz and earn 80% or higher to receive 1.0 CE credit.

CEs:

• This course has been approved for 1 CE credit

Cost: 

• Hover over the "Register" button in the top right corner to see the price

Watch the recording of "You Can't Make This Stuff Up: A Day in the Life of a MSP" by Stephanie M. Russell, BS, CPMSM, CPCS and Justine E. Spinosi, MBA, CPMSM, CPCS. Then, complete the quiz and earn 80% or higher to receive CE credit. 

Title: 

• You Can't Make This Stuff Up: A Day in the Life of a MSP

Speaker(s): 

• Stephanie M. Russell, BS, CPMSM, CPCS
• Justine E. Spinosi, MBA, CPMSM, CPCS

Description: 

• When you walk into an organization as a new manager or director in the Medical Staff Services Department (MSSD), there are certain processes and functions you assume are in place. Well, you know what happens when you assume! Even though you asked the right questions during your interview, after completing your first week, you soon realize they didn’t paint an accurate picture. It is evident the interviewer did not fully understand the ins and outs of an MSSD.
  
  This session is a case study that will examine various situations that MSSDs face on multiple levels. How do you navigate a change in leadership? How do you manage a new team that does not have any institutional knowledge? How do you prioritize anything when everything is urgent? What if everything in the MSSD “needs fixed” and you find yourself shaking your head thinking, “You can’t make this stuff up?!”
  
  This session will focus on key aspects you’ll find in every high-functioning medical staff services department and explore common situations that currently exist in facilities across the country. We will share real-life experiences of unexpected situations and discuss how we revamped existing processes and created new ones in order to achieve better results.

Learning objectives: 

• Identify the characteristics of a high functioning Medical Staff Services Department
• Identify red flags before you walk into a new leadership role
• Identify strategies for optimizing and managing workflows and team organization to create a high-functioning team that can effectively manage the department and team when changes occur.

This course covers the following Tomorrow's MSP® Skillsets: 

• Analytical Thinking
• Change Management
• Team Building
• Performance Improvement
• Communication

CE Credits: 

• This conference recording is eligible for 1.0 CE

Watch the recording of "Achieving, Exceeding & Celebrating Success" by Tiffany A. Long, CPCS, CPMSM, FMSP. Then, complete the quiz and earn 80% or higher to receive CE credit. 

Title: 

• Achieving, Exceeding & Celebrating Success

Speaker(s): 

• Tiffany A. Long, CPCS, CPMSM, FMSP

Description: 

• The role of the MSP has evolved dramatically over the past decade. The MSP has grown from the job title of secretary and coordinator to that of vice president and operations. This session will examine barriers to achieving success including Tall Poppy Syndrome, The Jonah Complex, and Imposter Syndrome. We will explore alternative perspectives on success that challenge notions of perfectionism and self-doubt, encouraging individuals to redefine their achievements and celebrate their success!

Learning objectives: 

• Examining the psychological effects of imposter syndrome and offering insights on how individuals can cultivate resilience and celebrate their accomplishments authentically.
• Understand what The Jonah Complex, Imposter Syndrome, and Tall Poppy Syndrome are and how to recognize the symptoms.
• Discuss how we can build stronger teams by helping them adopt a growth mindset, where they view challenges as opportunities for growth rather than obstacles.

This course covers the following Tomorrow's MSP® Skillsets: 

• Analytical Thinking
• Relationship Building
• Change Management
• Team Building
• Communication
• Medical Staff Professionalism
• Medical Staff Wellness
• Professional Presence
• Flexibility/Adaptability
• Human Resources

CE Credits: 

• This conference recording is eligible for 1.0 CE

Watch the recording of "Legal Insights Q&A: Addressing Your Top 10 Medical Staff Topics" by Avery A. Schumacher, Esq., MHA, Stephen Kleinman, Esq., Kim Parks, Esq. and Jeremy Morris, Esq. Then, complete the quiz and earn 80% or higher to receive CE credit. 

Title: 

• Legal Insights Q&A: Addressing Your Top 10 Medical Staff Topics

Speaker(s): 

• Avery A. Schumacher, Esq., MHA
• Stephen Kleinman, Esq.
• Kim Parks, Esq.
• Jeremy Morris, Esq.

Description: 

• In this Q&A panel discussion, seasoned attorneys will tackle YOUR most pressing legal inquiries on ten critical medical staff topics. Topics addressed will be those that panelists get asked about most frequently in practice, including sharing information about problem providers, aging practitioner policies, telehealth (credentialing by proxy, prescribing), medical staff documents (hot topics), scope of practice, and more. Panelists will introduce each topic, and then open the floor for audience interaction, before moving on to the next. Don't miss this opportunity to gain clarity on navigating the complex legal landscape of medical staff services.

Learning objectives: 

• Upon completion, participant will be able to list trending topics and hot button issues affecting medical staff professionals.
• Upon completion, participant will be able to describe takeaway messages on ten distinct legal topics.
• Upon completion, participant will be able to issue spot (i.e., identify) red flags related to a number of different legal topics.

This course covers the following Tomorrow's MSP® Skillsets: 

• Analytical Thinking
• Legal
• Risk Management
• Confidentiality
• Medical Staff Bylaws & Policies/Procedures

CE Credits: 

• This conference recording is eligible for 1.0 CE 

Watch the recording of "Best Practices for Developing, Implementing and Maintaining Clinical Privileges" by Lisa L. Velasco, MSM, LPTA, FMSP, CPMSM, CPCS and Mark A. Smith, MD, MBA, CPHQ. Then, complete the quiz and earn 80% or higher to receive CE credit. 

Title: 

• Best Practices for Developing, Implementing and Maintaining Clinical Privileges

Speaker(s): 

• Lisa L. Velasco, MSM, LPTA, FMSP, CPMSM, CPCS
• Mark A. Smith, MD, MBA, CPHQ

Description: 

• Developing clinical privileges is a critical aspect of every Medical Staff Office which involves the collaboration between the physician leaders and medial service professionals as the gatekeepers of patient safety, in coordination with the board of each hospital which has the responsibility for the overall care provided in the hospital. This session is designed to provide valuable information for new physician leaders and medical service professionals that are challenged with developing new privileges, reviewing, and revising privileges and the elements of privilege development and the process for implementing them will be reviewed.

Learning objectives: 

• Name three reasons why/how privileges reflect current practices in healthcare organizations
• Define three essential elements in the process for developing, implementing, and maintaining clinical privileges.
• Distinguish the different statuses in privileging. Distinguish different statuses in privileging. Discuss the role/responsibilities of the MSP and Physician Leader in the development, review & revision of clinical privileges.

This course covers the following Tomorrow's MSP® Skillsets: 

• Analytical Thinking,
• Relationship Building
• Legal
• Risk Management
• Clinical Competence
• Performance Improvement
• Communication
• Medical Staff Professionalism
• Confidentiality
• Professional Ethics
• Evaluation
• Professional Presence
• Medical Staff Bylaws & Policies/Procedures
• Flexibility/Adaptability
• Quality Review/Quality

CE Credits:

• This conference recording is eligible for 1.0 CE 

Watch the recording of "Be a Wellbeing First Champion for Credentialing" by James C. Feist, JD, MBA. Then, complete the quiz and earn 80% or higher to receive CE credit. 

Title: 

• Be a Wellbeing First Champion for Credentialing

Speaker(s): 

• James C. Feist, JD, MBA

Description: 

• Like everyone, health workers deserve the right to pursue mental health care without fear of losing their job. Through the Dr. Lorna Breen Heroes' Foundation's Wellbeing First Champion Challenge, many NAMSS members removed one of the most substantial system barriers to health workers' well-being—intrusive mental health questions on credentialing applications. During this session, watch your peers be recognized for making it safe for their health workers to seek care, as well as learn how your organization can take three steps to become a Wellbeing First Champion for Credentialing.

Learning objectives: 

• Understand how institutional stigma, including intrusive mental health questions on credentialing applications, impact health workers' mental health and well-being.
• Be equipped on how to audit and update your credentialing applications to remove intrusive mental health questions.
• Learn from other hospitals and health systems who updated their credentialing applications and are Wellbeing First Champions for Credentialing.

This course covers the following Tomorrow's MSP® Skillsets: 

• Analytical Thinking
• Confidentiality
• Human Resources
• Communication
• Evaluation
• Flexibility/Adaptability
• Professional Ethics
• Professional Presence
• Relationship Building
• Medical Staff Professionalism
• Medical Staff Wellness

CE Credits: 

• This conference recording is eligible for 1.0 CE