Tips from the Trenches: Managing Disruptive Communication from the MSP Perspective - Webinar Recording

Title: 

  • Tips from the Trenches: Managing Disruptive Communication from the MSP Perspective

Speaker: 

  • Bill O'Neill (Director, Outreach and Communications at CPEP)

Description: 

  • According to the Joint Commission, intimidating and disruptive behavior on medical teams undermines a culture of safety in the clinical environment. Medical Staff Professions (MSPs) can play a vital role in helping to manage these challenging situations and assist institutional leadership in creating a positive clinical workplace. This webinar will focus on practical steps MSPs can take to work with human resource professionals and clinical leadership to establish a policy framework on communication standards that is applied consistently. In addition, the session will include approaches to behavioral intervention in acute and/or chronic situations where standards have been violated. The speaker will share "best practice" wisdom gained from interviews with MSP leaders.

Learning Objectives: 

  • Discuss the potentially corrosive impact of disruptive communication on patient care Develop organizational policies and procedures that encourage a positive work environment and help ensure "a culture of safety" 
  • Employ a spectrum of strategies and interventions when clinician communication skills are disrupting team or patient communication.

CEs:

  • This webinar recording has been approved for 1 CE credit.

Cost:

  • Hover over the "Register" button in the top right corner to see the price


This webinar covers the following Tomorrow's MSPĀ® Core Functional Area(s) and Skillsets

Core Functional Area(s):

  • Manages the Credentialing or Privileging Process
  • Manages Departmental Operations
  • Facilitates Medical Staff Functions

Skillsets:

  • Analytical Thinking
  • Clinical Competence
  • Communication
  • Confidentiality
  • Evaluation
  • Human Resources
  • Legal
  • Medical Staff Bylaws & Policies and Procedures
  • Medical Staff Professionalism
  • Medical Staff Wellness
  • Political Savvy
  • Professional Presence
  • Quality Review/Quality
  • Relationship Building
  • Risk Management

Key:

Complete
Failed
Available
Locked
NAMSS Participant's Agreement
1 Question  |  Unlimited attempts  |  1/1 points to pass  |  Graded as Pass/Fail
1 Question  |  Unlimited attempts  |  1/1 points to pass  |  Graded as Pass/Fail You must complete the Participant's Agreement in order to access your purchased NAMSS Education.
Tips from the Trenches: Managing Disruptive Communication from the MSP Perspective
Begin self-paced component package.
Begin self-paced component package. Watch the webinar recording of "Tips from the Trenches: Managing Disruptive Communication from the MSP Perspective" by Bill O'Neill (Director, Outreach and Communications at CPEP). Then, complete the associated webinar quiz and earn 80% or higher to receive CE credit.
Certificate of Completion
1.00 CE Credits credit  |  Certificate available
1.00 CE Credits credit  |  Certificate available