Stronger Together - Building the Provider Recruitment & Medical Staff Services Relationship - Webinar Recording

Watch the recording of "Stronger Together - Building the Provider Recruitment & Medical Staff Services Relationship" by Karen Reed-Coffman, MBA, CPCS, CPES, CPMSM, FMSP and Marcy Lechner, BHA, CPCS, CPMSM. Then, complete the quiz and earn 80% or higher to receive CE credit.

Originally presented 9/15/2026

Speakers: 

• Karen Reed-Coffman, MBA, CPCS, CPES, CPMSM, FMSP
• Marcy Lechner, BHA, CPCS, CPMSM

Description: 

• Provider Recruitment and Medical Staff Services have distinct responsibilities, but both are essential to creating a safe, timely, and credible provider onboarding experience. This session explores how relationship building, clear ownership, and curiosity can strengthen handoffs, improve communication, establish realistic start-date expectations, and help providers experience one coordinated organization. Participants will also learn how to adapt collaboration strategies based on the recruiter’s level of medical staff services experience..

  Learning Objectives: 

• Identify practical strategies Provider Recruitment and Medical Staff Services can use to build trust and strengthen working relationships before onboarding challenges become urgent.
• Distinguish the responsibilities of Provider Recruitment, Medical Staff Services, and areas of shared ownership that influence onboarding timelines, provider experience, and start-date credibility.
• Compare collaboration approaches when working with recruiters who have Medical Staff Services experience versus those who do not.
• Apply curiosity-based communication techniques to uncover barriers, clarify risks, and support compliant, solution-focused discussions.
• Implement practical tools such as shared language, early handoffs, status visibility, and escalation pathways to improve onboarding communication and collaboration.

CEs:

• This webinar has been approved for 1.0 CE credit.

Cost:

• NAMSS members: $55
• Non-NAMSS members: $75

This webinar covers the following  Core Functional Area(s) and Tomorrow's MSP Skillsets: 

Core Functional Area(s)

• Manages the Credentialing or Privileging Process
• Conducts, Participates In, and Maintains Credentialing and Privileging
• Manages Departmental Operations
• Facilitates Medical Staff Functions

Skillsets:

• Communication
• Flexibility/Adaptability
• Performance Improvement
• Political Savvy
• Project Management
• Relationship Building
• Strategic Planning
• Team Building