NAMSS 2022 Provider Enrollment Virtual Course Series Bundle

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Provider Enrollment has become an essential competency for Medical Service Professionals and our research has demonstrated the core function this expertise plays in the profession to become Tomorrow’s MSPs.

For the third year in a row, NAMSS recognizes the importance of bringing quality Provider Enrollment education to our members! 
This Bundle includes registration to all six live interactive presentations focused on topics and skills MSPs need to tackle new provider enrollment opportunities, as well as all session recordings. Purchase now to learn how to enhance your visibility, value and effectiveness as gatekeepers of patient safety alongside your fellow MSPs and a panel of experts in an interactive virtual setting!

Session Dates and Times: 

  • Session #1: Provider Enrollment 101
    • Session Date and Time: Thursday, May 19, 2022, 2:00-3:30 pm ET
  • Session #2: Facility and Group Enrollment
    • Session Date and Time: Wednesday May 25, 2022, 1:00 - 2:30 pm ET
  • Session #3: The Billing Life Cycle
    • Session Date and Time: Tuesday May 31, 2022, 2:00 - 3:30 pm ET
  • Session #4: Hot Topics in PE + Regulatory Updates
    • Session Date and Time: Wednesday June 8, 2022, 2:00 - 3:30 pm ET
  • Session #5: Challenging Case Studies and PE Issues Keeping You Up at Night
    • Session Date and Time: Monday, June 13, 2022, 3:00 - 4:30 pm ET
  • Session #6: Contracting & Credentialing: Holding the Payor Accountable
    • Session Date and Time: Thursday June 16, 2022, 2:00-3:30 pm ET

Purchase of this bundle includes access to the live Zoom sessions as well as all session recordings. This series is eligible for 9.0 CE credits.

Live Session Dates:

Session #1: Provider Enrollment 101

  • Session Date and Time: Thursday, May 19, 2022, 2:00-3:30 pm ET
  • Description: This session will introduce you to provider enrollment, credentialing and contracting, but it will also communicate how to create a proactive enrollment process, how to setup systems and processes to onboard new providers properly and timely to ensure they are productive from the date they start seeing patients.  You will be provided with copies of checklists and documents that will help you improve your processes.
  • Learning objectives: This session will:
    • Provide all attendees with copies of checklists and documents that will help you improve your processes
    • Provide experienced Provider Enrollment MSPs with helpful process improvement tips and advice to create a more proactive enrollment process and highlight how to setup systems and processes to onboard new providers properly and more quickly
    • Provide beginners in Provider Enrollment with an overview of provider enrollment, credentialing and contracting
  • Speaker: David J. Zetter, PHR, SHRM-CP, CHC, CPCO, CPC, COC, PCS, FCS, CHBC, CMUP, PESC, CMAP, CMAPA, CMMP, CMHP (President, Practice Management Strategist, Change Agent & National Speaker)
  • Moderator: Tawna Miles-Knight, CPCS; CVO Director, St. Luke's Health System (NAMSS Education Committee Chair and Provider Enrollment Taskforce Chair)
  • CE Credit Information: This session has been approved for 1.5 CE Credits

Session #2: Facility and Group Enrollment

  • Session Date and Time: Wednesday May 25, 2022, 1:00 - 2:30 pm ET
  • Description: This session is focused on identifying best practices in Facility and Group enrollment. Our experienced group of panelists will offer their hard earned tips and tricks to facilitate this process.  The panel will specifically discuss PECOS, Medicare 
  • Speakers: 
    • Amanda Pierce, MBA, CPCS, CPMSM (Regional Director Medical Staff Services, Baylor Scott & White Medical Center)
    • Merrilee Severino, CPC, CRC, CMMP (Credentialing and Payer Relations Specialist, OakLeaf Medical Network)
  • Moderator: Tawna Miles-Knight, CPCS; CVO Director, St. Luke's Health System (NAMSS Education Committee Chair and Provider Enrollment Taskforce Chair)
  • CE Credit Information: This session has been approved for 1.5 CE Credits

Session #3: The Billing Life Cycle

  • Session Date and Time: Tuesday May 31, 2022, 2:00 - 3:30 pm ET
  • Description: This session will trace the entire Provider Enrollment Billing Life Cycle and get to the bottom of why enrollment is important to your bottom line. Our panelists will discuss the differences and types of billing, how they're enrolled and review what a claim form looks like. This session will also highlight maintenance needs after enrollment.
  • Learning objectives: This session will:
    • Review the Provider Enrollment Billing cycle from start to finish
    • Highlight often forgotten steps in the billing process
    • Identify areas for billing process improvement
  • Speakers:
    • Merrilee Severino, CPC, CRC, CMMP (Credentialing and Payer Relations Specialist, OakLeaf Medical Network)
    • Amanda Pierce, MBA, CPCS, CPMSM (Regional Director Medical Staff Services, Baylor Scott & White Medical Center)
  • Moderator: Brianna Foulkrod, CPCS, CPMSM (Director of Credentialing, Texas Health Physicians Group)
  • CE Credit Information: This session has been approved for 1.5 CE Credits

Session #4: Hot Topics in PE + Regulatory Updates

  • Session Date and Time: Wednesday June 8, 2022, 2:00 - 3:30 pm ET
  • Description: This session will tackle “hot topics” in the Provider Enrollment world right now. Join our panelists as they dive into the new NCQA standards and how they impact credentialing from payer audits, as well as what the ending of COVID-19/Disaster policies might look like in the coming months/year. Are there any hot topic issues you are encountering now that you would like the panel to discuss? You can submit your issues/questions here: https://www.surveymonkey.com/r...
  • Learning Objectives: This session will:
    • Review important regulatory updates that affect Provider Enrollment MSPs
    • Allow attendees to walk away with practical resources and information to adapt to the changing Provider Enrollment field quickly and relatively seamlessly
  • Speakers:  
    • Deb Draheim, CPCS (Credentialing Manager, Provider Operations|Blue Cross Blue Shield of Massachusetts)
    • Brianna Foulkrod, CPCS, CPMSM (Director of Credentialing, Texas Health Physicians Group)
    • Amanda Pierce, MBA, CPCS, CPMSM (Regional Director Medical Staff Services, Baylor Scott & White Medical Center)
  • Moderator: Di Hall CPCS, CPMSM, FMSP (Senior Director of Compliance & Quality Improvement, Cross Country Locums)
  • CE Credit Information: This session has been approved for 1.5 CE Credits

Session #5: Challenging Case Studies and PE Issues Keeping You Up at Night

  • Session Date and Time: Monday, June 13, 2022, 2:00 - 3:30 pm ET
  • Description: We all always hope our jobs go smoothly, but what happens when things go off the walls?! How do you respond to the “horror story” level situations, like fraud, or if you/your facility gets sued for not getting enrollments done in a timely manner? Our panelists will share some of their past horror stories but more importantly, how they got through them—and how you can too.
  • Do you have any challenging case studies you want to share? Or are you currently experiencing a challenging situation at your own facility? Anonymously share your experiences and/or questions here:  https://www.surveymonkey.com/r...
  • Learning objectives: This session will:
    • Share best practices in challenging provider enrollment situations
    • Provide insights into lessons learned and how to apply them to future difficult experiences
    • Provide practical resources for Provider Enrollment Professionals
  • Speakers:
    • Angela Skinner (Director, Office of Medical Affairs, Centura Health)
    • Brianna Foulkrod, CPCS, CPMSM (Director of Credentialing, Texas Health Physicians Group)
    • Merrilee Severino, CPC, CRC, CMMP (Credentialing and Payer Relations Specialist, OakLeaf Medical Network)
  • Moderator: Di Hall CPCS, CPMSM, FMSP (Senior Director of Compliance & Quality Improvement, Cross Country Locums)
  • CE Credit Information: This session has been approved for 1.5 CE Credits

Session #6: Contracting & Credentialing: Holding the Payor Accountable

  • Session Date and Time: Thursday June 16, 2022, 2:00-3:30 pm ET
  • Description: The 2022 NAMSS Provider Enrollment series will  close with another presentation from David Zetter, PHR, SHRM-CP, CHC, CPCO, CPC, COC, PCS, FCS, CHBC, CMUP, PESC, CMAP, CMAPA, CMMP, CMHP.  David will share how to properly communicate your interest of participation with each payor, how to properly track your communications and process, but also how state regulations can help you hold the payor accountable to get the work done when it is supposed to be done.  You will also walk away with more information on how to perfect your enrollment and credentialing and how to trim time off your process to allow your providers to be productive sooner.
  • Learning Objectives: This session will:
    • Empower you as a Provider Enrollment MSP to maximize your relationship with payors
    • Learn how and when to push back against your payor partners
    • Provide more information on how to perfect your enrollment and credentialing and how to trim time off your process to allow your providers to be productive, sooner.
  • Speaker: David J. Zetter, PHR, SHRM-CP, CHC, CPCO, CPC, COC, PCS, FCS, CHBC, CMUP, PESC, CMAP, CMAPA, CMMP, CMHP (President, Practice Management Strategist, Change Agent & National Speaker)
  • Moderator: Tawna Miles-Knight, CPCS; CVO Director, St. Luke's Health System (NAMSS Education Committee Chair and Provider Enrollment Taskforce Chair)
  • CE Credit Information: This session has been approved for 1.5 CE Credits.

Attendees who register for the entire course will receive a certificate at course completion. Should you have any questions about participating, please email us at education@namss.org

Registration Rates: Hover over the "Register" button in the top right corner to see the pricing

  • Contains 4 Component(s), Includes Credits

    This session will introduce you to provider enrollment, credentialing and contracting, but it will also communicate how to create a proactive enrollment process, how to setup systems and processes to onboard new providers properly and timely to ensure they are productive from the date they start seeing patients. You will be provided with copies of checklists and documents that will help you improve your processes. Purchase of this session includes access to the live session as well as the the session recording through the NAMSS Online Education center.

    Session #1 of the 2022 Provider Enrollment Series will introduce you to provider enrollment, credentialing and contracting, but it will also communicate how to create a proactive enrollment process, how to setup systems and processes to onboard new providers properly and timely to ensure they are productive from the date they start seeing patients.  You will be provided with copies of checklists and documents that will help you improve your processes. Purchase of this session includes access to the live session as well as the the session recording through the NAMSS Online Education center.

    • Live Session Date and Time: Thursday, May 19, 2022, 2:00-3:30 pm ET
    • Description: This session will introduce you to provider enrollment, credentialing and contracting, but it will also communicate how to create a proactive enrollment process, how to setup systems and processes to onboard new providers properly and timely to ensure they are productive from the date they start seeing patients.  You will be provided with copies of checklists and documents that will help you improve your processes.
    • Learning objectives: This session will:
      • Provide all attendees with copies of checklists and documents that will help you improve your processes
      • Provide experienced Provider Enrollment MSPs with helpful process improvement tips and advice to create a more proactive enrollment process and highlight how to setup systems and processes to onboard new providers properly and more quickly
      • Provide beginners in Provider Enrollment with an overview of provider enrollment, credentialing and contracting
    • Speaker: David J. Zetter, PHR, SHRM-CP, CHC, CPCO, CPC, COC, PCS, FCS, CHBC, CMUP, PESC, CMAP, CMAPA, CMMP, CMHP (President, Practice Management Strategist, Change Agent & National Speaker)
    • Moderator: Tawna Miles-Knight, CPCS; CVO Director, St. Luke's Health System (NAMSS Education Committee Chair and Provider Enrollment Taskforce Chair)
    • CE Credit Information: This session has been approved for 1.5 CE Credits

    Tawna Miles-Knight, CPCS

    CVO Director; NAMSS Education Committee Chair; Provider Enrollment Taskforce Chair

    St. Luke's Health System

    Tawna is the CVO Director at St. Luke's Health System in Boise, Idaho. She is also the Chair of the NAMSS Education Committee and Chair of the NAMSS Provider Enrollment Task Force.

    David Zetter, PHR, SHRM-CP, CHC, CPCO, CPC, COC, PCS, FCS, CHBC, CMUP, PESC, CMAP, CMAPA, CMMP, CMHP

    President Practice Management Strategist Change Agent & National Speaker

    Zetter HealthCare, LLC

    David is founder and president of Zetter HealthCare LLC. He and his firm have provided practice management consulting services to medical and dental practices, facilities, and organizations for nearly 25 years. Zetter is a nationally recognized practice management and enrollment expert and speaker. CMS regularly solicits his feedback in their Center for Program Integrity PECOS, NPPES, QPP, and compliance user focus groups. 

    David is the immediate past President of the National Society of Certified Healthcare Business Consultants and is a Certified Healthcare Business Consultant (CHBC). He is also a Certified Professional Coder (CPC) for physician practices, hospitals, and facilities, and a Certified Healthcare Compliance Consultant (CHCC). Zetter is a member of the American Health Lawyers Association, the Health Care Compliance Association, the Medical Group Management Association, and the Healthcare Financial Management Association. His firm supports client practices and facilities in all 56 US territories. 

    You may find out more about Zetter and his firm at https://zetter.com.

  • Contains 4 Component(s), Includes Credits

    This session is focused on identifying best practices in Facility and Group enrollment. Our experienced group of panelists will offer their hard earned tips and tricks to facilitate this process. The panel will specifically discuss PECOS, Medicare Enrollment. Purchase of this session includes access to the live session as well as the the session recording through the NAMSS Online Education center.

    Session #2 of the 2022 Provider Enrollment Series is focused on identifying best practices in Facility and Group enrollment. Our experienced group of panelists will offer their hard earned tips and tricks to facilitate this process.  The panel will specifically discuss PECOS, Medicare Enrollment.. Purchase of this session includes access to the live session as well as the the session recording through the NAMSS Online Education center.

    • Live Session Date and Time: Wednesday May 25, 2022, 1:00 - 2:30 pm ET
    • Description: This session is focused on identifying best practices in Facility and Group enrollment. Our experienced group of panelists will offer their hard earned tips and tricks to facilitate this process.  The panel will specifically discuss PECOS and Medicare 
    • Speakers
      • Amanda Pierce, MBA, CPCS, CPMSM (Regional Director Medical Staff Services, Baylor Scott & White Medical Center)
      • Merrilee Severino, CPC, CRC, CMMP (Credentialing and Payer Relations Specialist, OakLeaf Medical Network)
    • Moderator: Tawna Miles-Knight, CPCS; CVO Director, St. Luke's Health System (NAMSS Education Committee Chair and Provider Enrollment Taskforce Chair)
    • CE Credit Information: This session has been approved for 1.5 CE Credits

    Amanda Pierce, MBA, CPCS, CPMSM

    Regional Director Medical Staff Services

    Baylor Scott & White Medical Center

    Amanda is the Regional Director Medical Staff Services, Baylor Scott & White Medical Center in Temple, TX. Amanda is a member of the NAMSS Provider Enrollment Task Force.

    Merrilee Severino, CPC, CRC, CMMP

    Credentialing and Payer Relations Specialist

    OakLeaf Medical Network

    Merrilee is a Credentialing and Payer Relations specialists at OakLeaf Medical Network in Eau Claire, WI. She is also a national speaker on practice management, billing and coding, and compliance.

    Tawna Miles-Knight, CPCS

    CVO Director; NAMSS Education Committee Chair; Provider Enrollment Taskforce Chair

    St. Luke's Health System

    Tawna is the CVO Director at St. Luke's Health System in Boise, Idaho. She is also the Chair of the NAMSS Education Committee and Chair of the NAMSS Provider Enrollment Task Force.

  • Contains 4 Component(s), Includes Credits

    This session will trace the entire Provider Enrollment Billing Life Cycle and get to the bottom of why enrollment is important to your bottom line. Our panelists will discuss the differences and types of billing, how they're enrolled and review what a claim form looks like. This session will also highlight maintenance needs after enrollment. Purchase of this session includes access to the live session as well as the the session recording through the NAMSS Online Education center.

    Session #3 of the 2022 Provider Enrollment Series will trace the entire Provider Enrollment Billing Life Cycle and get to the bottom of why enrollment is important to your bottom line. Our panelists will discuss the differences and types of billing, how they're enrolled and review what a claim form looks like. This session will also highlight maintenance needs after enrollment.

    • Live Session Date and Time: Tuesday May 31, 2022, 2:00 - 3:30 pm ET
    • Description: This session will trace the entire Provider Enrollment Billing Life Cycle and get to the bottom of why enrollment is important to your bottom line. Our panelists will discuss the differences and types of billing, how they're enrolled and review what a claim form looks like. This session will also highlight maintenance needs after enrollment.
    • Learning objectives: This session will:
      • Review the Provider Enrollment Billing cycle from start to finish
      • Highlight often forgotten steps in the billing process
      • Identify areas for billing process improvement
    • Speakers:
      • Merrilee Severino, CPC, CRC, CMMP (Credentialing and Payer Relations Specialist, OakLeaf Medical Network)
      • Amanda Pierce, MBA, CPCS, CPMSM (Regional Director Medical Staff Services, Baylor Scott & White Medical Center)
    • Moderator: Brianna Foulkrod, CPCS, CPMSM (Director of Credentialing, Texas Health Physicians Group)
    • CE Credit Information: This session has been approved for 1.5 CE Credits

    Amanda Pierce, MBA, CPCS, CPMSM

    Regional Director Medical Staff Services

    Baylor Scott & White Medical Center

    Amanda is the Regional Director Medical Staff Services, Baylor Scott & White Medical Center in Temple, TX. Amanda is a member of the NAMSS Provider Enrollment Task Force.

    Merrilee Severino, CPC, CRC, CMMP

    Credentialing and Payer Relations Specialist

    OakLeaf Medical Network

    Merrilee is a Credentialing and Payer Relations specialists at OakLeaf Medical Network in Eau Claire, WI. She is also a national speaker on practice management, billing and coding, and compliance.

    Brianna Foulkrod, CPCS, CPMSM

    Director of Credentialing

    Texas Health Physicians Group

    Brianna is the Director of Credentialing at Texas Health Physicians Group. She is also the Chair of the NAMSS Conference Committee and is a member of the NAMSS Provider Enrollment Task Force

  • Contains 4 Component(s), Includes Credits

    This session will tackle “hot topics” in the Provider Enrollment world right now. Join our panelists as they dive into the new NCQA standards and how they impact credentialing from payer audits, as well as what the ending of COVID-19/Disaster policies might look like in the coming months/year. Purchase of this session includes access to the live session as well as the the session recording through the NAMSS Online Education center.

    Session #4 of the 2022 Provider Enrollment Series will tackle “hot topics” in the Provider Enrollment world right now. Join our panelists as they dive into the new NCQA standards and how they impact credentialing from payer audits, as well as what the ending of COVID-19/Disaster policies might look like in the coming months/year.

    Are there any hot topic issues you are encountering now that you would like the panel to discuss? You can submit your issues/questions here: https://www.surveymonkey.com/r...

    • Session Date and Time: Wednesday June 8, 2022, 2:00 - 3:30 pm ET
    • Description: This session will tackle “hot topics” in the Provider Enrollment world right now. Join our panelists as they dive into the new NCQA standards and how they impact credentialing from payer audits, as well as what the ending of COVID-19/Disaster policies might look like in the coming months/year. Are there any hot topic issues you are encountering now that you would like the panel to discuss? You can submit your issues/questions here: https://www.surveymonkey.com/r...
    • Learning Objectives: This session will:
      • Review important regulatory updates that affect Provider Enrollment MSPs
      • Allow attendees to walk away with practical resources and information to adapt to the changing Provider Enrollment field quickly and relatively seamlessly
    • Speakers:  
      • Deb Draheim, CPCS (Credentialing Manager, Provider Operations|Blue Cross Blue Shield of Massachusetts)
      • Brianna Foulkrod, CPCS, CPMSM (Director of Credentialing, Texas Health Physicians Group)
      • Amanda Pierce, MBA, CPCS, CPMSM (Regional Director Medical Staff Services, Baylor Scott & White Medical Center)
    • Moderator: Di Hall CPCS, CPMSM, FMSP (Senior Director of Compliance & Quality Improvement, Cross Country Locums)
    • CE Credit Information: This session has been approved for 1.5 CE Credits

    Di Hall CPCS, CPMSM, FMSP

    Senior Director of Compliance & Quality Improvement

    Cross Country Locums/Credent CVO

    Di is the Senior Director of Compliance & Quality Improvement at Cross Country Locums/CreDent CVO based out of Norcross, Georgia. She is also a NAMSS Director at Large.

    Amanda Pierce, MBA, CPCS, CPMSM

    Regional Director Medical Staff Services

    Baylor Scott & White Medical Center

    Amanda is the Regional Director Medical Staff Services, Baylor Scott & White Medical Center in Temple, TX. Amanda is a member of the NAMSS Provider Enrollment Task Force.

    Brianna Foulkrod, CPCS, CPMSM

    Director of Credentialing

    Texas Health Physicians Group

    Brianna is the Director of Credentialing at Texas Health Physicians Group. She is also the Chair of the NAMSS Conference Committee and is a member of the NAMSS Provider Enrollment Task Force

    Debra Draheim, CPCS

    Credentialing Manager, Provider Operations

    Blue Cross Blue Shield of Massachusetts

    Deb is the Credentialing Manager of Provider Operations at Blue Cross Blue Shield of Massachusetts. Deb is also a member of the NAMSS Provider Enrollment Task Force.

  • Contains 4 Component(s), Includes Credits

    We all always hope our jobs go smoothly, but what happens when things go off the walls?! How do you respond to the “horror story” level situations, like fraud, or if you/your facility gets sued for not getting enrollments done in a timely manner? Our panelists will share some of their past horror stories but more importantly, how they got through them—and how you can too. Purchase of this session includes access to the live session as well as the the session recording through the NAMSS Online Education center.

    We all always hope our jobs go smoothly, but what happens when things go off the walls?! How do you respond to the “horror story” level situations, like fraud, or if you/your facility gets sued for not getting enrollments done in a timely manner? Session #5 of the 2022 Provider Enrollment Series will see our panelists share some of their past horror stories but more importantly, how they got through them—and how you can too.

    Do you have any challenging case studies you want to share? Or are you currently experiencing a challenging situation at your own facility? Anonymously share your experiences and/or questions here:  https://www.surveymonkey.com/r...

    • Session Date and Time:  Monday, June 13, 2022, 3:00 - 4:30 pm ET
    • Description: We all always hope our jobs go smoothly, but what happens when things go off the walls?! How do you respond to the “horror story” level situations, like fraud, or if you/your facility gets sued for not getting enrollments done in a timely manner? Our panelists will share some of their past horror stories but more importantly, how they got through them—and how you can too.
    • Do you have any challenging case studies you want to share? Or are you currently experiencing a challenging situation at your own facility? Anonymously share your experiences and/or questions here:  https://www.surveymonkey.com/r...
    • Learning objectives: This session will:
      • Share best practices in challenging provider enrollment situations
      • Provide insights into lessons learned and how to apply them to future difficult experiences
      • Provide practical resources for Provider Enrollment Professionals
    • Speakers:
      • Angela Skinner (Director, Office of Medical Affairs, Centura Health)
      • Brianna Foulkrod, CPCS, CPMSM (Director of Credentialing, Texas Health Physicians Group)
      • Merrilee Severino, CPC, CRC, CMMP (Credentialing and Payer Relations Specialist, OakLeaf Medical Network)
    • Moderator: Di Hall CPCS, CPMSM, FMSP (Senior Director of Compliance & Quality Improvement, Cross Country Locums)
    • CE Credit Information: This session has been approved for 1.5 CE Credits
  • Contains 4 Component(s), Includes Credits

    The 2022 NAMSS Provider Enrollment series will close with another presentation from David Zetter, PHR, SHRM-CP, CHC, CPCO, CPC, COC, PCS, FCS, CHBC, CMUP, PESC, CMAP, CMAPA, CMMP, CMHP. David will share how to properly communicate your interest of participation with each payor, how to properly track your communications and process, but also how state regulations can help you hold the payor accountable to get the work done when it is supposed to be done. You will also walk away with more information on how to perfect your enrollment and credentialing and how to trim time off your process to allow your providers to be productive sooner. Purchase of this session includes access to the live session as well as the the session recording through the NAMSS Online Education center.

    The 2022 NAMSS Provider Enrollment series will close with another presentation from David Zetter, PHR, SHRM-CP, CHC, CPCO, CPC, COC, PCS, FCS, CHBC, CMUP, PESC, CMAP, CMAPA, CMMP, CMHP.  David will share how to properly communicate your interest of participation with each payor, how to properly track your communications and process, but also how state regulations can help you hold the payor accountable to get the work done when it is supposed to be done.  You will also walk away with more information on how to perfect your enrollment and credentialing and how to trim time off your process to allow your providers to be productive sooner

    • Session Date and Time: Thursday June 16, 2022, 2:00 - 3:30 pm ET
    • Description: The 2022 NAMSS Provider Enrollment series will  close with another presentation from David Zetter, PHR, SHRM-CP, CHC, CPCO, CPC, COC, PCS, FCS, CHBC, CMUP, PESC, CMAP, CMAPA, CMMP, CMHP.  David will share how to properly communicate your interest of participation with each payor, how to properly track your communications and process, but also how state regulations can help you hold the payor accountable to get the work done when it is supposed to be done.  You will also walk away with more information on how to perfect your enrollment and credentialing and how to trim time off your process to allow your providers to be productive sooner.
    • Learning Objectives: This session will:
      • Empower you as a Provider Enrollment MSP to maximize your relationship with payors
      • Learn how and when to push back against your payor partners
      • Provide more information on how to perfect your enrollment and credentialing and how to trim time off your process to allow your providers to be productive, sooner.
    • Speaker: David J. Zetter, PHR, SHRM-CP, CHC, CPCO, CPC, COC, PCS, FCS, CHBC, CMUP, PESC, CMAP, CMAPA, CMMP, CMHP (President, Practice Management Strategist, Change Agent & National Speaker)
    • Moderator: Tawna Miles-Knight, CPCS; CVO Director, St. Luke's Health System (NAMSS Education Committee Chair and Provider Enrollment Taskforce Chair)
    • CE Credit information: This session has been approved for 1.5 CE Credits


      Tawna Miles-Knight, CPCS

      CVO Director; NAMSS Education Committee Chair; Provider Enrollment Taskforce Chair

      St. Luke's Health System

      Tawna is the CVO Director at St. Luke's Health System in Boise, Idaho. She is also the Chair of the NAMSS Education Committee and Chair of the NAMSS Provider Enrollment Task Force.

      David Zetter, PHR, SHRM-CP, CHC, CPCO, CPC, COC, PCS, FCS, CHBC, CMUP, PESC, CMAP, CMAPA, CMMP, CMHP

      President Practice Management Strategist Change Agent & National Speaker

      Zetter HealthCare, LLC

      David is founder and president of Zetter HealthCare LLC. He and his firm have provided practice management consulting services to medical and dental practices, facilities, and organizations for nearly 25 years. Zetter is a nationally recognized practice management and enrollment expert and speaker. CMS regularly solicits his feedback in their Center for Program Integrity PECOS, NPPES, QPP, and compliance user focus groups. 

      David is the immediate past President of the National Society of Certified Healthcare Business Consultants and is a Certified Healthcare Business Consultant (CHBC). He is also a Certified Professional Coder (CPC) for physician practices, hospitals, and facilities, and a Certified Healthcare Compliance Consultant (CHCC). Zetter is a member of the American Health Lawyers Association, the Health Care Compliance Association, the Medical Group Management Association, and the Healthcare Financial Management Association. His firm supports client practices and facilities in all 56 US territories. 

      You may find out more about Zetter and his firm at https://zetter.com.