Aligning Contracts with Payer Performance for Better Outcomes - Webinar Recording

Watch the recording of "Aligning Contracts with Payer Performance for Better Outcomes" by Tawna Knight, CPCS and Mark Hirschhorn, CPCS. Then, complete the quiz and earn 80% or higher to receive CE credit.

Originally presented 9/15/2026

Speakers: 

• Tawna Knight, CPCS
• Mark Hirschhorn, CPCS

Description: 

• This session explores strategies for improving payer accountability through effective contracting, accurate provider enrollment, and performance monitoring. Participants will learn how to leverage delegation agreements, build strong payer relationships, and use data-driven scorecards to create a culture of accountability.

  Learning Objectives: 

• Explain the differences between delegated and non-delegated enrollment processes and their impact on revenue cycle and patient satisfaction.
• Identify key components of payer contracts that influence credentialing and reimbursement timelines.
• Apply strategies for monitoring payer performance using scorecards and audits.
• Develop approaches for building collaborative relationships with payors to resolve issues and negotiate improvements.

CEs:

• This webinar has been approved for 1.0 CE credit.

Cost:

• NAMSS members: $55
• Non-NAMSS members: $75

This webinar covers the following  Core Functional Area(s) and Tomorrow's MSP Skillsets: 

Core Functional Area(s)

• Manages Provider Enrollment Process
• Manages Departmental Operations

Skillsets:

• Budget/Finance
• Communication
• Contracting
• Information Technology
• Managed Care
• Performance Improvement
• Strategic Planning