AI in Action: Advanced Tools and Techniques for MSPs

Join Geneva Million, CPCS, CPMSM and Michelle Butler MS, CPCS, CPMSM, FMSP on Tuesday, October 27, 2026 at 2:00 pm ET for their presentation, "Understanding AI in Credentialing: A Beginner’s Guide for MSPs"

Date/Time:

• Tuesday, October 27, 2026 from 2:00 pm - 3:00 pm ET

Speaker(s): 

• Geneva Million, CPCS, CPMSM
• Michelle Butler, MS, CPCS, CPMSM, FMSP

Description: 

• As artificial intelligence (AI) becomes increasingly integrated into professional environments, medical services professionals (MSPs) have an opportunity to move beyond experimentation and begin leveraging AI as a strategic workplace tool. This advanced-level webinar builds upon foundational AI concepts and focuses on practical techniques for incorporating AI into credentialing, privileging, provider enrollment, and medical staff operations workflows.
• Through MSP-specific examples and demonstrations, participants will explore how AI can enhance productivity, improve communication, accelerate content development, and support data-driven administrative processes. Topics may include creating effective prompts, developing reusable workflows, summarizing complex information, analyzing documents, generating draft policies and procedures, preparing meeting materials, and using AI to support project management and operational efficiency.
• The session will also examine the challenges and responsibilities associated with more advanced AI use, including validation of AI-generated content, confidentiality considerations, organizational governance, and maintaining professional oversight in high-stakes healthcare environments. Attendees will gain practical strategies that can be immediately applied within their organizations while exploring emerging opportunities for AI-enabled innovation in medical services.
• As a continuation of NAMSS's exploration of AI in the MSP profession, this webinar will equip participants with the knowledge and techniques needed to use AI more effectively, efficiently, and responsibly in their daily work.

  Learning Objectives: 

• Apply advanced prompting techniques to generate accurate, relevant, and actionable outputs for MSP workflows.
• Evaluate opportunities to integrate AI into credentialing, privileging, provider enrollment, and medical staff operations activities.
• Analyze AI-generated content for accuracy, quality, compliance, and operational effectiveness prior to implementation.
• Implement governance and risk-management strategies that support responsible AI use while maintaining confidentiality, regulatory compliance, and professional oversight.

CEs:

• This webinar has been approved for 1.0 CE credit.

Cost:

• NAMSS members: Free
• Non-NAMSS members: $75

This webinar covers the following  Core Functional Area(s) and Tomorrow's MSP Skillsets: 

Core Functional Area(s)

• Analyzes and Manages Data 
• Manages Departmental Operations 
• Facilitates Medical Staff Functions 

Skillsets:

• Information Technology 
• Analytical Thinking 
• Communication 
• Flexibility/Adaptability