2025 Digital Experience Recording: Maximizing Impact: How Medical Staff Services Professionals Can Leverage CME for Team Performance, Retention, and Quality Outcomes

Watch the recording of "Maximizing Impact: How Medical Staff Services Professionals Can Leverage CME for Team Performance, Retention, and Quality Outcomes" by Susan DuBois, CPMSM, CPCS and Graham T. McMahon, MD MMSc. Then, complete the quiz and earn 80% or higher to receive CE credit. 

Title: 

• Maximizing Impact: How Medical Staff Services Professionals Can Leverage CME for Team Performance, Retention, and Quality Outcomes

Speaker(s): 

• Susan DuBois, CPMSM, CPCS
• Graham T. McMahon, MD MMSc

Description: 

• Medical Staff Services (MSS) professionals are integral to ensuring high-quality care, yet their ability to support learning and professional growth is often overlooked as a key driver of workforce performance, retention, and patient safety. By strategically leveraging Continuing Medical Education (CME) and other learning opportunities, MSS professionals can help medical staff practice at the top of their capability, meet evolving competency expectations, facilitate teaming, and sustain professional well-being.
  This session will explore how MSS professionals—whether directly managing CME or collaborating with CME colleagues—can align education with organizational goals to strengthen credentialing, privileging, and ongoing professional development. Attendees will gain practical strategies to integrate learning and assessment tools into credentialing and quality improvement efforts, supporting individuals, teams, and institutional excellence. We will share real-world examples of how targeted education, structured learning approaches, and competency-based assessment strategies can address clinical performance gaps, enhance teamwork, and reduce administrative fatigue.

Learning objectives: 

• Explain how structured learning and CME activities support providers in practicing at the top of their capability while meeting credentialing and privileging requirements.
• Identify opportunities to align education with organizational goals to improve quality, enhance professional development, and strengthen retention. 
• Apply learning strategies to support competency-based assessment, ongoing performance improvement, and workforce well-being.

This course covers the following Tomorrow's MSP® Skillsets: 

• Relationship Building
• Team Building
• Performance Improvement
• Quality Review/Quality

CE Credits: 

• This conference recording is eligible for 1.0 CE