2025 Digital Experience Recording: Cultivating Excellence with Effective Communication Utilizing Emotional Intelligence

Watch the recording of "Cultivating Excellence with Effective Communication Utilizing Emotional Intelligence" by Melissa Walters, MHA, FMSP, CPMSM, CPCS. Then, complete the quiz and earn 80% or higher to receive CE credit. 

Title: 

• Cultivating Excellence with Effective Communication Utilizing Emotional Intelligence

Speaker(s): 

• Melissa Walters, MHA, FMSP, CPMSM, CPCS

Description: 

• Learn to cultivate your own excellence by utilizing emotional intelligence to recognize, understand, manage and influence your emotions as well as emotions of others. As MSPs, emotional intelligence is a critical factor for influencing leadership, conflict resolution, daily communication, and overall professional success. By understanding more about emotional intelligence, MSPs will be able to confidently navigate social complexities, build stronger relationships, and make informed decisions under emotional pressure.

Learning objectives: 

• Understand what emotional intelligence is about and why it matters.
• Learn how to communicate with self-awareness and self-management. 
• Discover how to balance empathy while building and maintain relationships.

This course covers the following Tomorrow's MSP® Skillsets: 

• Relationship Building
• Change Management
• Team Building
• Communication
• Political Savvy
• Professional Ethics
• Evaluation
• Professional Presence
• Remote People Management
• Human Resources

CE Credits: 

• This conference recording is eligible for 1.0 CE