Title: 

• Creating Continuous Flow in Medical Staff Office Processes using LEAN Methodology 

Speakers: 

• Dustin Jackson, MHA, CPCS, CPMSM, and Heather Woodring 

Description: 

• Often productivity can be plagued by barriers to continuous flow within our own processes. This session will utilize methodology with real world examples to teach tools utilizing LEAN methodology to identify and eliminate waste within our work flows and how to map processes to remove barriers to continuous flow.

CE Credits:

• This conference recording is eligible for 0.75 CE

Title: 

• Principles of Standardizing Medical Staff Organization Functions 

Speakers: 

• Vicki L. Searcy and Mark Smith, MD, MBA 

Description: 

• Health systems are on a mission to standardize critical functions such as credentialing, privileging, and case/peer review. Attempts to standardize are frequently unsuccessful – and it can be difficult to get second or third chances after a failed attempt. This session will examine key principles related to successful standardization projects which require participation from the medical staff organization. Case studies of successful standardization projects as well as those that failed, with lessons learned will be discussed

Title: 

• Building Effective Healthcare Teams: Communication Concepts and Strategies 

Speaker: 

• R. Christopher Searles, MD, FAAFP 

Description:

• Building and maintaining effective healthcare teams depends on emotional intelligence and a focus on effective Interpersonal communication (IP). When we get it wrong, patient safety is at risk and liability increases dramatically. This 60 minute presentation focuses on the “nuts and bolts” of communication within teams, the skills each team member can use to enhance patient safety and improve clinical outcomes, and insights for MSPs who are working with practitioners who have challenges with teamwork and communication.

CE Credits:

• This conference recording is eligible for 0.75 CE.

Title: 

• Leadership - Tools for MSP's Future Success 

Speakers:

•  Constance E. Riedel, CPMSM, CPCS, FMSP and Marise Richardson-Tursich, CPMSM, CPCS 

Description: 

• Whether you are nearing retirement and want to prepare for succession planning or you want to elevate your career status and positively impact culture within your organization to demonstrate your value as an experienced MSP, this interactive session is for you. We will explore strategies to counter burn-out, provide tools to efficiently and effectively train new staff providing a smooth transition and minimizing disruptions. With staffing levels at a minimum at many organizations, how do you ensure patient safety, yet control labor costs and increase revenue? We plan on exploring technology and applications to stimulate thoughts for the future of the profession so you may walk away with innovative ideas. Together, let's take our roles as MSPs to the next level.

CE Credits:

• This conference recording is eligible for 0.75 CE.

Title: 

• Managing Behaviors that Undermine a Culture of Safety: New Approaches 

Speakers:

• Bill O'Neill, MBA, and Matt Steinkamp, LCSW 

Description: 

• Disruptive, intimidating, and unprofessional communication is unfortunately a relatively common phenomenon in the healthcare world. These behaviors can lead to preventable adverse outcomes, excessive staff turnover, and poor patient satisfaction. These types of behavior may be exacerbated during periods of high stress and exhaustion -- and the COVID-19 pandemic has certainly provided an abundance of both conditions. Medical Staff Professionals (MSPs) can play a vital role in helping to manage these challenging situations and assisting institutional leadership in creating a positive clinical workplace even in a world wracked by a deadly epidemic. This session will emphasize practical steps MSPs can take to work with human resource professionals and clinical leadership to establish a policy framework on communication standards that is applied consistently – even in the midst of a crisis. In addition, the session will include approaches to behavioral intervention in acute and/or chronic situations where standards have been violated. Speakers will share “best practice” wisdom gained from interviews with MSP leaders as well as recent research and published guidelines. This session will use a variety of teaching methods including didactic lecture and case discussions.

CE Credits:

• This conference recording is eligible for 0.75 CE Credits.