2019 Educational Conference Recording: Showcasing your Successes through Quality Monitoring and Audits

Watch the recording of "Showcasing your Successes through Quality Monitoring and Audits" by Tawna Miles-Knight, CPCS. Then, complete the quiz and earn 80% or higher to receive CE credit.

Title: Showcasing your Successes through Quality Monitoring and Audits 

Speaker: Tawna Miles-Knight, CPCS 

Description: Performing quality and file auditing can be a solution for achieving audit ready files, uniform standards of quality, measures for performance and productivity, methods for identifying staff education and performance improvement and improved data integrity.We all think we are doing a stellar job by being efficient, timely and producing high quality work. Yet, how many times have you had to defend it? How many times are you challenged on it? Have you ever asked yourself “How do I KNOW we are achieving it, meeting targets, meeting our customer and organization expectations?” Come hear how one Health System CVO incorporates a quality structure to effectively track, monitor, communicate and report their efficiencies in Credentialing, Provider Enrollment and Database Management. You will see how effectively communicating those results and being transparent with the good, and the not so good, in your processes will gain you trust, appreciation, credibility and fewer frustrations.